403 Fordidden error

This topic has 10 replies, 2 voices, and was last updated 2 years, 11 months ago by Artem Temos.

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December 12, 2021 at 2:37 pm #338861

porchette59
Participant

Guys
Every time I install “WooCommerce PayPal Payments” my site go to code 403, what can be the issue?
If I deactivate the plugin the site is back online

December 13, 2021 at 8:10 am #339036

Artem Temos
Keymaster

Hello,

Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?

Regards

December 13, 2021 at 2:22 pm #339168

porchette59
Participant

Hi team
I tried and work with the 3 WordPress template see attach also the error from your template

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December 13, 2021 at 2:24 pm #339173

porchette59
Participant

I forgot the plugin is WooCommerce PayPal Payments

December 13, 2021 at 2:57 pm #339184

Artem Temos
Keymaster

Do you mean that it doesn’t work with our theme only? In this case, please, keep all plugins turned off and send us your admin access.

December 14, 2021 at 7:07 am #339313

porchette59
Participant

Yes exactly what I meant

December 14, 2021 at 7:14 am #339315

Artem Temos
Keymaster

Please, provide us with your FTP access as well.

December 14, 2021 at 7:40 am #339328

porchette59
Participant

Sure

December 14, 2021 at 8:47 am #339342

Artem Temos
Keymaster

We have fixed this on your website. Please, test how it works.

December 14, 2021 at 1:49 pm #339454

porchette59
Participant

thank you so much guys

Now is working perfectly

December 14, 2021 at 2:29 pm #339465

Artem Temos
Keymaster

You are welcome! Feel free to contact us if you have any further questions.
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