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404 error in payment and checkout section

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • January 9, 2021 at 10:17 pm #257054

    Abdulbaset
    Participant

    Hi,
    I found an error appears in costumer dashboard and when the transaction complete i did not know why that happens i have tried to check endpoints but it did not work could you please help with that.

    Thanks

    January 10, 2021 at 5:49 pm #257147

    Elise Noromit
    Member

    Hello,

    Please make the full backup of your site as well as the Theme settings export and check the issue on the Storefront theme to detect if our theme causes the problem. Storefront is a free theme developed by Woocommerce.

    Best Regards

    January 12, 2021 at 12:08 pm #257674

    Abdulbaset
    Participant

    it was working fine before last update of woodmart theme can you check for me please.

    January 12, 2021 at 3:04 pm #257741

    Elise Noromit
    Member

    Hello,

    Have you checked the payment on the Storefront theme? Please provide the site admin access and screens of the error on WoodMart and on Storefront.

    Best Regards

    January 13, 2021 at 7:01 am #257892

    Abdulbaset
    Participant

    the problem affect in account page. the payment works fine and the problem appears after payment and in some section of user accounts like address and now user can not log in from desktop browser

    January 13, 2021 at 1:32 pm #258068

    Elise Noromit
    Member

    Hello,

    Please provide your site admin access to the private area.

    Please confirm the permit for us to deactivate the plugins not related to the theme for the while of checking what may take up to 15 minutes.

    Please confirm we can test on the Storefront theme.

    Best Regards

    January 13, 2021 at 1:45 pm #258075

    Abdulbaset
    Participant

    The access has been granted, Also you can do all necessary intervention to make the website works fine

    January 14, 2021 at 8:20 am #258298

    Elise Noromit
    Member

    Hello,

    I have checked the same procedure on the Storefront theme it is the same: https://prnt.sc/wn7gxm

    Please update Woocommerce and database, then deactivate the plugins and check once more.

    Best Regards

    January 16, 2021 at 9:50 am #258936

    Abdulbaset
    Participant

    Hi, I did that but the problem still exists

    January 16, 2021 at 7:57 pm #259044

    Elise Noromit
    Member

    Hello,

    It means that our theme does not cause the problem.

    Please deactivate all the plugins not related to the theme check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    Best Regards

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Viewing 10 posts - 1 through 10 (of 10 total)