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404 Error show like a virus code

Viewing 21 posts - 1 through 21 (of 21 total)
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  • March 12, 2021 at 10:12 am #272982

    PakWorld
    Participant

    I am really disappointed after purchasing this theme, I still show code like a nulled theme install on my server, same error show with purchase theme code like a nulled theme code

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    March 12, 2021 at 10:24 am #272991

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for contacting our support center.

    Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?

    Regards

    March 12, 2021 at 10:25 am #272992

    PakWorld
    Participant

    Yes I also check when I disable woodmart theme error not show

    March 12, 2021 at 10:27 am #272994

    PakWorld
    Participant

    Look like a nulled theme code

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    March 12, 2021 at 10:27 am #272996

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    March 12, 2021 at 10:29 am #272997

    PakWorld
    Participant

    When I disable woodmart and enable Twenty Twenty-One theme error gone

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    March 12, 2021 at 10:32 am #273000

    PakWorld
    Participant

    Here login:

    March 12, 2021 at 10:35 am #273002

    Artem Temos
    Keymaster

    Yes, there is not an original WoodMart theme installed. Please, download the official theme package from your account on ThemeForest and reinstall the theme.

    March 12, 2021 at 10:37 am #273003

    Artem Temos
    Keymaster

    And please, clarify where exactly do you test your website and see these errors?

    March 12, 2021 at 10:39 am #273004

    PakWorld
    Participant

    That is the original theme I just change my folder name
    Ok I will re-upload with your folder name

    March 12, 2021 at 10:41 am #273005

    PakWorld
    Participant

    Now check please re-upload the theme

    March 12, 2021 at 11:08 am #273023

    PakWorld
    Participant

    Did you fix this problem?

    March 12, 2021 at 11:50 am #273047

    PakWorld
    Participant

    Please tell me the time frame of fixed this issue
    then I call back you at this time.
    Thanks

    March 12, 2021 at 12:13 pm #273056

    Artem Temos
    Keymaster

    We have tested your website with that service but don’t see any warnings about the virus. Please, clarify what is wrong now.

    March 12, 2021 at 12:19 pm #273058

    PakWorld
    Participant

    https://sitecheck.sucuri.net/results/https/kustom-inc.com

    Check this It still shows malware

    And also check to disable woodmart theme error gone

    March 12, 2021 at 12:21 pm #273060

    Artem Temos
    Keymaster

    We don’t see any malware on your website at all. And it is not detected by the service https://prnt.sc/10jo7m4

    March 12, 2021 at 12:30 pm #273064

    PakWorld
    Participant

    what is this ?
    Why show 404 error
    with warnings, it means your code not good or something wrong with the code please fix this issue thanks

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    March 12, 2021 at 12:40 pm #273070

    Artem Temos
    Keymaster

    As far as we can understand, it says that those pages don’t exist on your website. But it doesn’t mean that there is some virus on your website. These pages are not related to our theme at all. We recommend you to go ahead and create all the necessary pages with WooCommerce and it will be solved.

    March 12, 2021 at 12:52 pm #273080

    PakWorld
    Participant

    Ok I will create a page and get back if the face still issue

    March 17, 2021 at 12:13 pm #274292

    PakWorld
    Participant

    Hi
    I import Shoes demo after import show this error

    Forbidden

    You don’t have permission to access this resource.

    Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.

    Basic demo work good
    only this shoe demo show this error
    can you guide me on how I fixed this?

    March 17, 2021 at 12:33 pm #274312

    Artem Temos
    Keymaster

    Hello,

    403 error says that your server blocks this request. You need to ask your hosting provider for some details to understand why this page is blocked and can’t be loaded.

    Kind Regards

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