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500 internal server error.

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  • August 21, 2023 at 10:53 am #490054

    dktechnologymaster
    Participant

    When recording single product page in theme building it shows 500 internal server error.

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    August 21, 2023 at 12:03 pm #490072

    Luke Nielsen
    Keymaster

    Hello,

    Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?

    Let me know the results.

    Kind Regards

    August 21, 2023 at 1:03 pm #490097

    dktechnologymaster
    Participant

    error debug :

    AH01071: Got error ‘PHP message: PHP Fatal error: Uncaught Error: Call to a member function get_gallery_image_ids() on null in /var/www/vhosts/dktechnology.co.th/httpdocs/wp-content/themes/woodmart/woocommerce/single-product/product-image.php:27\nStack trace:\n#0 /var/www/vhosts/dktechnology.co.th/httpdocs/wp-content/plugins/woocommerce/includes/wc-core-functions.php(345): include()\n#1 /var/www/vhosts/dktechnology.co.th/httpdocs/wp-content/themes/woodmart/inc/modules/layouts/elementor/single-product/class-gallery.php(199): wc_get_template()\n#2 /var/www/vhosts/dktechnology.co.th/httpdocs/wp-content/plugins/elementor/includes/base/controls-stack.php(2243): XTS\\Modules\\Layouts\\Gallery->render()\n#3 /var/www/vhosts/dktechnology.co.th/httpdocs/wp-content/plugins/elementor/includes/base/widget-base.php(609): Elementor\\Controls_Stack->render_by_mode()\n#4 /var/www/vhosts/dktechnology.co.th/httpdocs/wp-content/plugins/elementor/includes/base/widget-base.php(673): Elementor\\Widget_Base->render_content()\n#5 /var/www/vhosts/dktech…’, referer: https://dktechnology.co.th/wp-admin/post.php?post=16072&action=elementor

    August 21, 2023 at 3:51 pm #490156

    Luke Nielsen
    Keymaster

    Hello,

    Seems that you use our elements from Layouts in the templates from Elementor, unfortunately, elements from Layouts cannot work properly in the templates, there you need to use only elements from Elementor.

    So if you use templates for the product page, replace all elements from Layouts and recheck the issue.

    Kind Regards

    August 21, 2023 at 8:39 pm #490231

    dktechnologymaster
    Participant

    I get it, how can I add the Xtomos element product gallery widget to this condition page? because of purpose I want to create a product page for each design by category.

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    August 21, 2023 at 8:45 pm #490234

    dktechnologymaster
    Participant

    Now I can do it. By entering the conditions in the attached file.

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    August 22, 2023 at 12:04 pm #490394

    Luke Nielsen
    Keymaster

    Hello,

    So the issue is resolved?

    Please let me know and have a good day!

    Kind Regards

    August 27, 2023 at 12:41 pm #491519

    dktechnologymaster
    Participant

    Yes, there is a way to fix it.

    August 28, 2023 at 9:46 am #491610

    Luke Nielsen
    Keymaster

    Hello,

    Glad that you have fixed that.

    Always remember that you can reach out to us with any questions you may have.

    We wish you a splendid day!

    Kind Regards

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