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500 Internal Server Error if activate Slider Revolution

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • December 13, 2020 at 3:49 pm #250568

    gennie2000
    Participant

    Hello,

    I found that if I activate Slider Revolution. There will be 500 Error in accessing /wp-admin unless I turned off Slider Revolution.

    December 13, 2020 at 10:39 pm #250640

    Elise Noromit
    Member

    Hello,

    Please make the full backup of your site as well as the Theme settings export and check the issue on any default theme to detect if our theme causes the problem. Storefront is a free theme developed by Woocommerce.

    Best Regards

    December 14, 2020 at 9:41 am #250776

    gennie2000
    Participant

    Hello,

    I changed to Storefront theme and issue is disappeared. But if I changed back to Basel Theme, the issue occured again. Now when I click the Dashboard or wp-admin, it will be 500 error.

    December 14, 2020 at 12:37 pm #250832

    gennie2000
    Participant

    By the way I also changed to Woodmart Theme for test, the issue is same.

    December 15, 2020 at 8:37 am #251057

    Elise Noromit
    Member

    Hello,

    We have activated Basel and we do not see any errors: http://prntscr.com/w2ynu7
    http://prntscr.com/w2yojf Please provide step by step actions on how we can reproduce the error.

    Best Regards

    December 15, 2020 at 11:23 am #251118

    gennie2000
    Participant

    In the front-end page, if I click the Site name or Dashboard in the admin bar, it will link to https://hk100.cc/instantglam/wp-admin/ then will be 500 Error.

    https://prnt.sc/w344kd
    https://prnt.sc/w34797

    I found that this error will occur if I activate the Slider Revolution and WooCommerce at the same time! If I deactivate 1 of them, the error will disappear!

    https://prnt.sc/w347us

    December 15, 2020 at 10:16 pm #251268

    Elise Noromit
    Member

    Hello,

    Can you activate any default theme and check the issue? I am afraid that the issue is not caused by the theme.

    I could not even enter the admin panel this time.

    Best Regards

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Viewing 7 posts - 1 through 7 (of 7 total)