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- This topic has 10 replies, 2 voices, and was last updated 2 months, 3 weeks ago by
Luke Nielsen.
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April 23, 2025 at 4:32 pm #656130
officialmykonmedParticipantHello, I purchased the Woodmart theme from you, but there are three different options for page editing. However, no matter which one I install, I can’t access the page editing screen. I tried using Elementor, but it just stays on the loading screen and nothing else happens. I really need help. Can you provide technical support? I need assistance, and I would like to show you the issue so you can better understand the situation. How can I share this with you?
Attachments:
You must be logged in to view attached files.April 23, 2025 at 5:41 pm #656153
Luke NielsenKeymasterHello,
The access that you sent are not working – https://prnt.sc/t9KgAgIx7p17
Please update it and let me know.
Kind Regards
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This reply was modified 2 months, 3 weeks ago by
Luke Nielsen.
April 23, 2025 at 6:17 pm #656169
officialmykonmedParticipantSure, I’m sending it right away. You can check again shortly.
Attachments:
You must be logged in to view attached files.April 24, 2025 at 9:21 am #656247
Luke NielsenKeymasterHello,
Sorry for the delay.
Increase these values – https://prnt.sc/3HqzKVfkEfVf on your server and after applying those values, recheck the issue and let me know.
I await your response.
Kind Regards
April 24, 2025 at 10:17 am #656268
officialmykonmedParticipantHello,
Thank you for your message.
I have updated the values on the server as requested.
However, I tested the issue again and unfortunately, the problem still persists.Looking forward to your further assistance.
Kind regards.
April 24, 2025 at 10:22 am #656270
Luke NielsenKeymasterHello,
May I check how it works on the default theme?
Looking forward to collaborating with you!
Kind Regards
April 24, 2025 at 10:23 am #656271
officialmykonmedParticipantI haven’t made any changes or edits to the site yet.
If there’s a problem with the installation or anything else, feel free to reset everything and start over.
I haven’t done anything — it’s exactly like the demo.
You can delete everything if needed.
My only goal is to get the issue resolved.April 24, 2025 at 11:26 am #656290
Luke NielsenKeymasterHello,
Check how it works now and let me know – https://prnt.sc/sMoCbk27K4Ze
Thank you for your time.
Kind Regards
April 24, 2025 at 11:39 am #656294
officialmykonmedParticipantHello,
I’ve checked and it is working now, thank you!
If I encounter any issues in the future, I will contact you again.
Could you please explain what the problem was?
I’m asking just in case I face the same issue again later.Kind regards.
April 24, 2025 at 11:39 am #656295
officialmykonmedParticipantHello, Merhaba
I’ve checked and it is working now, thank you!
If I encounter any issues in the future, I will contact you again.
Could you please explain what the problem was?
I’m asking just in case I face the same issue again later.Kind regards.
April 24, 2025 at 11:52 am #656306
Luke NielsenKeymasterHello,
The problem was in the settings of Elementor, more details is here – https://elementor.com/help/server-configuration-conflicts/
Kind Regards
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This reply was modified 2 months, 3 weeks ago by
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Tagged: Elementor Problem, Page Builder Issue, Page Not Loading, Technical Support Needed, Theme Support, Website Troubleshooting, Woodmart theme, WordPress Theme Error
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