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Abandoned Cart removes the Checkout page

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  • #673642

    carlos_c98
    Participant

    Hello,

    As I previously explained in this thread: https://xtemos.com/forums/topic/abandoned-cart-removes-the-home-page/, a similar issue is happening again, but now affecting the Checkout page.

    After updating to the latest version of the theme, the Abandoned Cart function is automatically deleting the Checkout page from the site.

    This causes serious issues for customers trying to place orders, as they are redirected or get a 404 error when trying to finalize the purchase.

    Could you please check this urgently? I’m using WooCommerce and the Checkout page was created with the default [woocommerce_checkout] shortcode and configured correctly in WooCommerce > Settings > Advanced.

    Let me know if you need access or logs.

    Thank you.

    #673753

    Artem Temos
    Keymaster

    Hello,

    Thank you for reaching out to us. I am sorry to hear about the issue you are facing with the Abandoned Cart function affecting your Checkout page.

    To begin troubleshooting, please try disabling all third-party plugins except for WooCommerce to check if any of them might be conflicting with our theme. If the issue resolves after disabling the plugins, you can reactivate them one by one to identify the conflicting plugin.

    If the problem persists, please provide us with temporary admin access to your WordPress dashboard. You can securely share your credentials by using the Private content field in this support forum. This will allow us to investigate the issue directly and provide a more accurate solution.

    We look forward to your response.

    Regards

Viewing 2 posts - 1 through 2 (of 2 total)