Abandoned carts

[cc-7620]

My customers are getting multiple abandonded cart emails in a row. I believe the system is creating duplicate carts. Please se screenshot

• This topic was modified 1 month, 2 weeks ago by cc-7620.

Attachments:

You must be logged in to view attached files.

Hi cc-7620,

Thanks for reaching to us.

Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand if it is our theme’s issue or not?

Regards,
Hung PD

This is fun fun functionality built into your theme. We are not using a 3rd party plugin and this is a development of your theme.

I deleted all the abandoned carts this morning, and these were recenetly generated. Please see the duplicates.

Attachments:

You must be logged in to view attached files.

Hi cc-7620,

To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

Kind Regards,
Hung PD

Hello I have the same problem. My users receive 4 – 5 emails for the same abandoned cart. I added some products to my cart and actually I received several emails. How many emails should the system send?

Hi,

First of all, I’m really sorry have taken long time to reply you due to the weekend.

Please follow my colleague replies to modify cron job, https://xtemos.com/forums/topic/abandoned-cart/#post-651164.

And let me know how it goes.

Regards,
Hung PD

I just updated to the latest version of the theme and applied all patches. I dont think that other response is relivant to the issue we are seeing.. Our customers are getting multiple emails, that post is about not getting an abandoned cart generated at all. I cleared all my abandoned carts agains just now and will see if we still get duplicates after the update.

Duplicate abandoned carts still being created after updating theme to latest version and all patches applied. See screenshot.

Attachments:

You must be logged in to view attached files.

Hi,

To assist you in the best possible manner, I kindly ask that you provide me temporary wp-admin info (wp-admin URL, username, password) and FTP info (server, username, password, port) to Private Content area, this will allow me to thoroughly investigate and address your concerns in a more efficient.

Regards,
Hung PD

see private message for info

Hi,

I kindly ask that you provide me temporary wp-admin info (wp-admin URL, username, password) as well.

Regards,
Hung PD

info in private msg

Hi,

The issue is caused by a third-party plugin. We temporarily disabled all third-party plugins on your site for 3 minutes and reduced the abandoned cart timeout. As a result, the issue disappeared — only one abandoned cart was registered for our test user.

To investigate this more thoroughly, we need to disable third-party plugins for a longer period. Could we do this on the live site? If not, please create a staging site where the issue can be reproduced and provide full access to it.

Regards,
Hung PD

see msg

[Hung Pham]

Hi,

I’ve passed this topic to one of our developers, and I will let you know once get an answer in the Monday.

Thanks for your patience.

Best Regards,

• This reply was modified 1 month ago by Hung Pham.

[Hung Pham]

Hi,

Thanks for your patience.

After investigating the issue in more detail, we found that it is caused by a third-party plugin — WP Sheet Editor - Users — which is currently in a beta version. Could you please try reproducing the issue again using the stable version of this plugin?

Regards,
Hung PD

• This reply was modified 1 month ago by Hung Pham.

Can you please provide more specifics so I can message them so they can invest and resolve.

Hi,

1. For specialized assistance and potential solutions, I kindly suggest that you reach out directly to the author support team, who are better equipped to provide you with the guidance you requires.

2. Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Best Regards,
Hung PD

I completely understand.. What I am asking is can your technical support people tell me any more information regarding what their plugin may be doing or effecting that is breaking the abadoned cart functionality. This was I can reach out to their support team with as much informion as possible..

Are carts being duplicated? What do you feel that their plugin is doing?

Hi,

We deactivated the plugin and the issue has been resolved. We can’t dig deep into the plugin codes to figure out the root cause.

Thanks for understanding our limitations.

Best Regards,
Hung PD

[Author]

Posts