About Layout

Hello,

I have encountered several issues after creating a Checkout page using the Layouts feature provided by the theme. I would appreciate your help with the following:

1. I previously used the Setting Presets feature to set custom Page Titles for the cart and checkout pages. However, after creating a checkout page with Layouts, the Setting Presets no longer take effect for this page, even though I have added conditions such as “checkout”, “checkout layout”, and “woodmart layout”.

2. After creating the checkout page with Layouts, the PayPal Express Checkout button disappears from the top of the checkout page, although it should be displayed there.

3. When I use Layouts to create a cart page and click “Create Layout”, the page displays a 404 error and the URL suffix turns into “undefined”. What could be causing this issue?

Sorry for the multiple questions, and thank you very much for your assistance!

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Now I have another issue:
When I try to create a Checkout Top Content layout using Layouts, if I select the first predefined layout, it always gives me a 404 error.
But if I select the second predefined layout, it works fine and does not show 404.

This is very confusing to me.

Could you please explain why this happens?

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Hi visanchan,

Thanks for reaching to us.

To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

Best Regards,
Hung PD

In Extra information

Extra information

Also, I’ve submitted two tickets. Could you please check the other one as well and help me look into both issues together?

Hello, I’m providing you with a staging site where you’re free to inspect and troubleshoot any issues. The plugins and theme used on this site are identical to my production site, and the problems I’m encountering are exactly the same.

Issue 1: When creating the Cart and Checkout pages using Layouts, the Page Title settings under “Settings Presets” do not take effect.

Issue 2: After building the Cart and Checkout pages with Layouts, the PayPal Express Checkout button, which should appear at the top of the Cart and Checkout pages, is missing. Additionally, when selecting PayPal as the payment method during checkout, the gold PayPal button that should appear does not show up.

Please help me identify and resolve these issues. Thank you.

Hi visanchan,

Take my appreciation for your patience.

Would you mind if I deactivate extra plugins for testing? Please confirm me back.

Regards,
Hung PD

Thanks for your support.

You may go ahead and make any changes needed for testing on the test site I provided, named eros. I don’t mind any modifications there.

Best regards,

Hi visanchan,

Please allow me to explain:

1. You set wrong Cart page so settings couldn’t be applied https://ibb.co/fYHkVkbN

2. WoodMart has a special widget called Hook in Elementor that you can place to your custom layout and then the plugin will be able to add its custom content there. But I don’t know which one exactly it needs. You can either try to select all hooks one by one or contact plugin developers for help.
https://xtemos.com/docs-topic/custom-hooks-and-plugins-compatibility/

Regards,
Hung PD

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