About the License Issue

This license is constantly falling off the site, although it is registered here, unfortunately, the license unfortunately falls and the site settings go away, I make a ton of settings and I can’t bring these settings back every time, I’m tired of it, can you please take care of it?

Why is this license falling off the site. When I want to activate it, it says it is connected to another domain. I remove huzurmedikal.com.tr from the site and redo it every time, all my site settings disappear, when I want to bring it back, I have to bring the settings back 2 or 3 days, why is this happening?

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Hello,

There is no connection between license activation and Theme Settings. You can try to deactivate/active the license and check that Theme Settings will not be touched. If they are, please record a video so we can see the problem and try to reproduce it on your website.

Kind Regards

Hello, the license is automatically deactivated and the “Based on WoodMart theme 2025 WooCommerce Themes.” section in the footer section passes to your information and the footer becomes simpler. And some of the features I added are changing.

This happens spontaneously. Then I want to activate the license again, but it says that your domain name is linked to another domain, although it is in the huzurmedikal.com.tr domain. Then I make the domain name inactive from your panel and enter the license on the site again, but then it accepts the license.

Then I need to bring the settings back from Theme settings > Backup so that the site returns to its previous state.

So we can check this together with you, if you want, provide a remote connection. Look at the site as it is now and look at it after reactivating the license. This is a really annoying situation.

I think there is a problem with your licensing……

Hello,

Do you mean that it looks correct now, and Theme Settings will reset to defaults once you activate the license? Could you please record a video?

Kind Regards

Ok I made a video and you will see that when the license is deleted the settings go back to the defult settings and when I reactivate the license the settings are fixed. But I have this problem all the time, the license is deleted and I have to do it over and over again.

https://drive.google.com/file/d/1ZmrwbVW-gC9WVSk59HMSaaQtD7H5tosB/view?usp=sharing

You show on the video that you restore the backup and your website looks different. But it doesn’t change when you activate it with the purchase code.
Settings go back to normal after backup restoring, not after actions with the license.

Why don’t you want to understand the problem?

This license somehow deletes itself and asks me to re-enter the license, I have experienced this at least 10 times. When the license is deleted, the video I showed you returns to its original state and all settings are reset.

So I have to reactivate the license and reinstall the settings. I’ve done all the things I’ve done over and over again.

1- I reactivated the license.
2- I restored the settings.

The site is back the way it was

Afterwards

1- When I checked, I saw that it asked for a license key again in the theme settings and the site was back to its original state.
2- I activated the license again and reinstalled the settings.

I repeated the same things every time.

Do you see any other changes on your website that happen randomly? Maybe you have some backup rollback from time to time? We can’t understand how our theme may cause it.
How often does it happen? Can you temporarily disable all plugins on your website that are not related to our theme and test for a few days?

I realized that this happened mostly when I was editing the site.

We are making the edits. Since it is cache, I do cache deletion in the litesped cache plugin to see the changes on the site. Once I entered the license, after activating it, I did cache deletion and saw that the license was deleted again.

Ignore the isseu with the license for now. Lets focus on Theme Settings only. Keep the license deactivated. Try to deactivate caching plugins for a few days and test how it works without it.

Okay, I’ve disabled the caching plugin and deactivated the license. I’ll follow up and report back here.

Hello, I have been following for about 5 days. I tried by removing the cache plugin (Litespeed Cache) the site did not break, yes, but the license dropped again. It was also deleted from the site. I wonder if there is a conflict, what is the problem with this license?

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Hello,

In our last reply, we asked you to keep the license deactivated. So as we understand, you didn’t activate it during testing, right?

Kind Regards

Sorry, yes, I deactivated the license last time. So far there has been no reset in the settings. Should I re-enable the license? And the cache plugin?

We recommend keep the license deactivated and activate the cache plugin only. Test for a few days and see if it affects the website somehow.

Okay, I will test it in 5 days as you say.

For 5 days, I have tested it as you said and there has been no problem. Should I enter the license?

Yes, now try to enter the license but don’t activate other plugins. Test it for a few days as well.

Yes, I entered the license, but it was deleted again and the settings went back to default. Something is wrong with my license or licensing.

That is weird. Does it happen right after entering the license or after a few days? Please keep all plugins deactivated and let us activate the license for you and test for a few days.

Yesterday evening, 2 days after I entered the license, I saw that the site spontaneously returned to its default settings. It returned to what it was in the first video I sent you.

An actively used site is making sales in the meantime, so I cannot passivate all plugins such as wocommerce etc.

An actively used site is making sales in the meantime, so I cannot passivate all plugins such as wocommerce etc.

I don’t know what is causing this, but as I said, I restore the settings, but after the license is entered, it automatically brings it back to the defutl settings. Is it something related to backup? Maybe it returns to default settings when it backs up the settings.

But deleting the license is also strange. I leave the login information below and you can check it.

So as I understood, when you entered the license, you also activated all the plugins? It means that we can’t know if it is caused by the license mechanism or by the plugins.

A licensed plugin stopped working before.
It stopped with plugins in an unlicensed way.
The last time the license was entered while the plugins were active, it gave a problem here.

Isn’t there something in the theme files that keeps a log that determines what it is caused by.

In this case, you need to create a staging development copy of your website. There, you will be able to do such kind of experiments without any harm to your production website.

Do you think that this problem is not related to you? I also use this theme on other sites with the same plugins. for example
I can show you barivital.com.tr. In general, I buy and use this theme for my customers, I constantly get a license, so there is a problem with the license of this site because when I examine other sites, there is no plugin different from the one I use in this one.

You can examine them if you want.

But I don’t know if there is a problem with this license, it could be a problem with the BACKUP system. What I mean by the BACKUP process is the place where the settings of the theme are backed up, or where we can restore the settings again when it returns with the default setting.

We can’t say exactly is it related to the license mechanism or not without making an investigation on your website without plugins. Anyway, you can just use our theme without license activation on this website. The only limitation would be automatic updates but you can easily update the theme manually.

I have been using it without a license since you last wrote, but the settings were reset again today. I think this is related to the automatic backup. He took a backup today and after the backup, the settings were reset again.

It resets settings from these backups.

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We have made a few changes on your website. Please monitor this for a few days and let us know how it goes.

I seriously can’t deal with this all the time, this is about automatic backup of settings and the settings of the site that made auto backup again are gone again.

It breaks the settings of the site every time it auto backs up the settings.

It also doesn’t backup properly, so I can’t restore it to its last backup settings.

I am really fed up with this situation.

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We removed emoji in Theme Settings which can potentially cause this problem and see that it is back now. So it looks like you restored a backup.
Lets try to disable the backups functionality completely for a few days and see how it goes. Try to add the following PHP code snippet to the child theme functions.php file to do this

add_action( 'admin_menu', function () {
	remove_submenu_page( 'xts_dashboard', 'xts_theme_settings_backup' );
	
}, 11 );

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