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Activation problem

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  • #673582

    copylab70
    Participant

    Hi,
    I have problem with the site’s activation.
    The theme license was activated in subdomain. I logged into my profile in your site and deactivated it. Then tried to import the purchase code in live site but i got the error message: The purchase code is invalid.

    Please, how can activate the theme?

    Thanks in advance.

    #673735

    Artem Temos
    Keymaster

    Hello,

    Thank you for reaching out to us with your activation issue. I understand the challenge you’re facing after deactivating the theme license on your subdomain. Please try clearing your browser cache and attempt to activate the theme on your live site again. If the issue persists, it might be necessary for us to inspect your site’s configurations more closely.

    In such a case, please provide your WordPress admin access details using the Private content field to allow us to assist you further. Rest assured, all sensitive information shared in that field will remain confidential.

    Looking forward to your update.

    Regards

Viewing 2 posts - 1 through 2 (of 2 total)