Add to cart and order problem

Hello,

I allow myself to contact you for a problem concerning the cart and the orders. I added a module allowing to custom my products. This is Woocommerce Product Add-Ons.

I want to be able to add custom text and photo to my products. However, when I set up the “insert a file” field on my product page, it is not taken into account in my cart. Let me explain, the visitor can search and import a file from his personal files on the site but then, once he clicks on “add to cart” the file disappears and the option is not taken into account.

I have already contacted Woocommerce module support, but it turns out that they cannot help me because the problem comes from a conflict with the Woodmart theme. Indeed, when I change the theme and switch to the default wordpress theme, the functionality works fine. But when I activate Woodmart, it doesn’t work. Could you help me ? Where could this problem come from ?

You can try yourself to see the problem : https://miniature.canefora.fr/produit/vert-antique/

thanks in advance

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Hello,

Please make the full backup of your site and check the issue on the Storefront theme to detect if our theme causes the problem. Storefront is a free theme developed by WooСommerce.

Best Regards

Hello,

Thank you for your comeback. I had already tried with the “Twenty Twenty-One” theme as I told you before, and it worked. Following your request, I tried again with the “storefront” theme and again it works.

The problem therefore arises only on the WoodMart theme. You can watch the screenshots. With the other themes, in my basket I find the option (underlined in red on the photos), but on the Woodmart theme I never find my personalization and my file addition.

The problem is conflict with woodmart, for sure, can you help me?

Can I give you access to my site? It’s a test site, and a full backup has been made. If you want to go try, you can.

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Hello,

Please disable AJAX Add to cart in the Theme settings > Single product > Add to cart options.

If the problem persists, please let us know.

Best Regards

Hello !

Thanks !!!! This was the problem. Everything is working now. Thank you.

However, now when I click on the “add to cart” button, I no longer have a pop-up window with my cart inside that opens on the right, but a green notification bar that appears at the bottom. of the screen.

1) Is it possible to make this bar appear at the top instead?
2) Is it possible to have the pop-up on the right as before?

Hello,

You can enable showing the shopping cart sidebar in the Header builder, enter the Cart element, and set the hidden sidebar. Do the same on the mobile.

They chose the “Action after adding to cart” in the Theme Settings > Shop.

Best Regards

Hello,

Thanks for your comeback. But my problem persists.

I tried to enable the “show pop-up” or “display widget” options after clicking “add to cart”, but it does not work. When I click on add to cart, it only opens a green notification bar at the bottom of the page (see screenshot)

When I click on the “cart” icon in the cart, it opens up the siderbar widget with the products in the cart, but I would like this widget to also open after clicking on add to cart. Why has it stopped working since I deactivated Ajax?

If this is not possible, is it possible to display the green notification bar at the top of the page rather than at the bottom of the page?

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Hello,

Please update the Woocommerce and clear the site cache, let us know if the problem persists.

Best Regards

Hello,

I update Woocommerce and i clear the site cache with WPRocket but i have always the problem.

Impossible do display the sidebar cart after add to cart.

Hello,

You have not activated AJAX add to cart. Now it works: https://gyazo.com/24ffc1cf94329c2fe6f66119d2bcb0f6

Best Regards

Hello,

I have the impression that several people in support are responding and you haven’t read the conversation history …

It was you who told me to deactivate “Ajax add to cart” because it is incompatible with the personalized products plugin …

I conclude that without “Ajax” it is not possible to open the sidebar?

In this case, how to change the place of the green notification bar which arrives at the bottom?

Hello,

The Shopping cart sidebar requires AJAX shop. AT the same your plugin conflicts. You need to decide what is more important for you: using this plugin or showing a shopping cart sidebar.

If you have any questions please feel free to contact us.

Best Regards

how to change the place of the green notification bar which arrives at the bottom?

I would to place it on the top ?

Hello,

Please add this code to the Theme Settings > Custom CSS > Global:

body .notifications-sticky .woocommerce-message{
top: 0;
bottom:auto;
}

Best Regards

[Author]

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