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Add to cart button not working

Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • #640907

    vytautas.drebulis
    Participant

    When I press add to cart button animation changes to loading, but nothing else happens, products do not go to cart, with other themes everything is ok, what could be the problem?

    #640924

    Luke Nielsen
    Keymaster

    Hello,

    Please disable all plugins except these ones:

    Elementor or WPBackary
    Woodmart Core
    WooCommerce
    Enable the Parent theme

    Then activate the plugins one by one, checking the issue to detect which one causes the problem.

    Let me know the result.

    Kind Regards

    #642674

    vytautas.drebulis
    Participant

    I disabled all plugins exept the ones you told me not to, but the problem remains, what I noticed is when I change theme, everything is ok. Now should I go to your competitors or you know whats the problem?

    #642757

    Luke Nielsen
    Keymaster

    Hello,

    Please confirm the permission for plugin deactivation and switching to the parent/default theme for testing.

    We appreciate your cooperation.

    Kind Regards

    #643432

    vytautas.drebulis
    Participant

    Permission granted

    #643559

    Luke Nielsen
    Keymaster

    Hello,

    Could you please update the theme to the latest version and then recheck that issue?

    Looking forward to collaborating with you!

    Kind Regards

    #643587

    vytautas.drebulis
    Participant

    Hello, it was updated, but the issue still remains

    #643805

    Luke Nielsen
    Keymaster

    Hello,

    Sorry, but I still see the 8.0.6 version on your end – https://prnt.sc/LKTEyAzcAZhS

    Let me know when you will update it so we can investigate it further.

    I await your response.

    Kind Regards

    #645142

    vytautas.drebulis
    Participant

    Hello, I have updated it, and the problem is still there

    #645146

    Artem Temos
    Keymaster

    The theme is still outdated https://gyazo.com/69536717fdcdbc9f3cb53000cb249452
    Please also keep all plugins that are not related to our theme temporarily turned off and switch to the parent theme in Appearance -> Themes.

    #645403

    vytautas.drebulis
    Participant

    done

    #645451

    Artem Temos
    Keymaster

    As we can see, all plugins are still active. Please disable them temporarily so we can check.

    #646450

    vytautas.drebulis
    Participant

    all plugins except woodmart and woodmart core are disabled

    #646458

    Artem Temos
    Keymaster

    I have resaved the free gift rule, and now it works correctly. Please test from your end.

Viewing 14 posts - 1 through 14 (of 14 total)