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Add to cart button not working
- This topic has 13 replies, 3 voices, and was last updated 7 months, 2 weeks ago by
Artem Temos.
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AuthorPosts
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February 25, 2025 at 4:48 pm #640907
vytautas.drebulisParticipantWhen I press add to cart button animation changes to loading, but nothing else happens, products do not go to cart, with other themes everything is ok, what could be the problem?
February 25, 2025 at 5:27 pm #640924
Luke NielsenMemberHello,
Please disable all plugins except these ones:
Elementor or WPBackary
Woodmart Core
WooCommerce
Enable the Parent themeThen activate the plugins one by one, checking the issue to detect which one causes the problem.
Let me know the result.
Kind Regards
March 4, 2025 at 2:03 pm #642674
vytautas.drebulisParticipantI disabled all plugins exept the ones you told me not to, but the problem remains, what I noticed is when I change theme, everything is ok. Now should I go to your competitors or you know whats the problem?
March 4, 2025 at 6:34 pm #642757
Luke NielsenMemberHello,
Please confirm the permission for plugin deactivation and switching to the parent/default theme for testing.
We appreciate your cooperation.
Kind Regards
March 6, 2025 at 2:15 pm #643432
vytautas.drebulisParticipantPermission granted
March 6, 2025 at 5:38 pm #643559
Luke NielsenMemberHello,
Could you please update the theme to the latest version and then recheck that issue?
Looking forward to collaborating with you!
Kind Regards
March 6, 2025 at 6:41 pm #643587
vytautas.drebulisParticipantHello, it was updated, but the issue still remains
March 7, 2025 at 1:11 pm #643805
Luke NielsenMemberHello,
Sorry, but I still see the 8.0.6 version on your end – https://prnt.sc/LKTEyAzcAZhS
Let me know when you will update it so we can investigate it further.
I await your response.
Kind Regards
March 12, 2025 at 11:58 am #645142
vytautas.drebulisParticipantHello, I have updated it, and the problem is still there
March 12, 2025 at 12:02 pm #645146
Artem TemosKeymasterThe theme is still outdated https://gyazo.com/69536717fdcdbc9f3cb53000cb249452
Please also keep all plugins that are not related to our theme temporarily turned off and switch to the parent theme in Appearance -> Themes.March 13, 2025 at 9:17 am #645403
vytautas.drebulisParticipantdone
March 13, 2025 at 10:33 am #645451
Artem TemosKeymasterAs we can see, all plugins are still active. Please disable them temporarily so we can check.
March 17, 2025 at 2:55 pm #646450
vytautas.drebulisParticipantall plugins except woodmart and woodmart core are disabled
March 17, 2025 at 3:20 pm #646458
Artem TemosKeymasterI have resaved the free gift rule, and now it works correctly. Please test from your end.
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AuthorPosts
Tagged: #cartproblem, addtocart, themeproblem
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