Add to Cart button unhide

When a users is trying to add products to the cart through on the shop page, using their mobile phone, they are unable to find the add to cart button once selecting the choice variations because
when they try to select the products, it hides down. The variation example ‘ships from’: ‘No of pieces’ etc. Can you see how can we keep the button not get hidden downwards?

Hello,

Please deactivate all the plugins not related to the theme and check the issue, if the problem remains, leave the plugins not activated for us to check.

Deactivate and delete CMB2 and Reducx Frameworks https://xtemos.com/docs/woodmart/faq-guides/3-x-4-0-migration-guide/

Best Regards

Alright so i deleted ReduxFramework and CMD2 but i dont see any update button in css generator.
Can you please check? I am giving you admin access once again with the same credentials.

Alright so i am giving you the new credentials now.

Please rectify both the problems:

Add to cart button is taking forever to load and not adding the product to the cart. i want to be fixed asap because my customers are leaving the website and complaining of it. Please take it as a priority.

Please keep the add to cart button unhidden once the user is trying to select his variation from the shop page.

After removing both the plugins i see all the symbols have been removed too? Can you please check that too?

Hello,

Please check how it works on the Storefront theme. I cannot log in your site. I tried both credentials.

Best Regards

What is the login issue you are getting. Please tell me i will check it, This needs urgent attention please.

Please try again now, i updated it to the same password again.

Hello,

Make the full backup of the site and check how it works on the Storefront theme to detect if our theme causes the problem.

Best Regards

I dont have it use Storefront theme? You want me to install it?

item is now adding to the cart but the spinner is still moving and it is a WC error

Hello,

Yes, the Storefront theme is a free theme developed by Woocommerce.

Please make the full backup of your site and check in this theme.

Best Regards

So i installed and activated storefront and everything was working perfectly add to cart and remove from the cart and it was robust and very fast to do so as well. but when i changed back to the woodmart theme the same issue again prompted and it now not able to add or remove products from the cart.

Why am i not been able to get a correct support from support center, if you can please be spontaneous in your replies will be very helpful, if it was a issue that wasn’t about a core issue i wouldn’t bother as much. But here i will be facing loss of sales on my site in case this isn’t fixed as early as possible? Please…..

Hello,

Sure you will get the support. Sorry for the delay. We just need a bit more time to check the issue. We will get back to you.

Best Regards

Please, send us your FTP access so we can check the files.

Thank you in advance.

Its hosted on lightsail instance on aws and you can access it from PuttY if you have let me know, i will get you the private and public key and the IP to access it.

We need to be able to connect your website with Filezilla to be able to edit files.

I can give you my server key and login. Its Smtp.

Alright, I have tested Filezilla configuration with the server and I was able to access the files through it, all the details are below:

Please find the key access below again…

Ok its done, i fixed it so you dont need to worry about it anymore. Can you please delete the private key i had entered here. Thanks!

We are glad that you sorted it out. What was the solution to the problem?
We have removed the private key.

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