Add to cart error

I have a problem, when some one add to cart I receive and error.

Below the log of the server with the error:

How can be fixed?

Thanks for your support
Andrea

Hi,

Please share the WP admin login details of your site so I will check and give you a possible solution.

Best Regards.

Below the WP admin login.

You can check and do everything you want, because is the staging server for the real website, and it has the same issue.
So if you find a solution to fix the problem, please let me know so I can replicate it on the online version.

Thank you for your support
Andrea

Hi,

Please share the administrator login details of your site so I will check and give you a possible solution.

Best Regards.

Hi,

I send you again the administrator login

Hi,

I have been unable to visit your website: https://ibb.co/YcTC2vY

Best Regards.

I fixed this issue, please try again

Best Regards
Andrea

Hi,

I have deactivated third party plugins and add to cart is working fine: https://ibb.co/jyR3MCM.
For your Clarification place an order: https://ibb.co/25zMv4F.

Best Regards.

Hi,

I don’t know what you changed, but now when I try to add to the cart something nothing work, and as you can see in the video the different icons disappeared.

What’s wrong?

Best regards
Andrea

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Hi,

I have deactivated all third party plugins and placed an order on your website: See video for clarification https://www.youtube.com/watch?v=rIRwnjaauWc

Activate the plugins one by one, checking the issue to detect which one causes the problem.

Best Regards.

I checked all the plug-in and I discover that the server error is generated when the WooCommerce PayPal Payments plug-in is activated, but this plug-in is the official woocommerce plug-in to use with PayPal.

Can you suggest me a solution?

Best regards
Andrea

Hello,

Sorry to hear about the inconvenience.

Actually, your mentioned concern is specifically related to a third party Plugin for which you might need to contact the respective Plugin Support because according to the Envato Policy we don’t provide Support for the third party Plugin issues. You will need to contact the respective Plugin Support in this regard. They will guide you better.

But right now on your Site, all the Plugins are active on your Site and the Order Placing is working fine: https://snipboard.io/fkps3B.jpg

So, please once check again the mentioned concern on your Site with the Plugin active and to confirm more of it please once check the mentioned concern, how it works with some default WordPress themes like Twenty Twenty Three or WooCommerce Storefront to understand is it our theme issue or not?

Best Regards.

Thanks for your kind support

Andrea

Most Welcome!!!.

I’m so happy to hear you are pleased with the Theme and Support. XTEMOS strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.

We count ourselves lucky to have you as a customer. You can always reach us at any time. We are always here to help you.

Thanks for contacting us.
Have a great day.

Topic Closed.
Best Regards.

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