Add to cart option not working sometimes

Add to cart option not working on single product page sometimes on inspect element its shows an error theme is throwing javascript error on “add to cart”, breaking further scripts.

Hello,

Please deactivate all the plugins except these ones:

Slider Revolution
WPBakery Page Builder or Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG

If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards

backup had been made you can check

this is what happening video url in attachment

Hello,

Could you kindly check the site admin access? I cannot log in.

Please, confirm the permission for plugins deactivation, and switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards

The cache is disabled on login page so you have to try twice to login

I had made the backup yes you have permission to disable and unable the plugin as per your requirement

As we can see, it works correctly now. Please, test it from your end.

Kind Regards

Can you activate the all plugins again
Thanks

You said that the site would be without plugin for 15-20 minutes but it’s like more time
I am unable to login on my site due to unexpected site hacker attack on site
And the look of site also change and you guys totally ruined the site
It’s my mistake to renew the support and thinking that you will support me

Sorry for the inconvenience. We left plugins deactivated so you can check this by yourself. Anyway, we have activated all plugins back.

Kind Regards

Hi guys, having the same issue with the Add to cart option. Were you able to solve this issue ? Thank you in advance

I have to restore the backup as even you activate the plugin it was not working
You said that the site would be without plugin for 15-20 minutes even if say that at your end the cart option was working perfectly after deactivating the plugin then also I will accept that if you think that I will not accept that you can provide me a video proof along with that

As you said that the site would be without plugin for 15-20 minutes so I had prepared my self according, if you said that you will allow me to test the features and only activate after my confirmation then I will prepare accordingly to that

Hello,

We are sorry for the inconvenience. We can’t send you a video because all plugins are activated now. You can temporarily deactivate them by yourself and test how it works.
But in general, we recommend you create a staging clone of your website where you will be able to do such experiments without any problems.

Kind Regards

Thanks for your clarification
But I was saying that creating the video that time when you deactivate the plugin not make now

Anyway, the best way to find the reason would be to create a staging clone. This error is related to some of the installed plugins so you need to disable them and enable them one by one to find the right one.

Kind Regards

checked again once and found that jquery is not working perfectly when i shifted side from woodmart to twenty three and astra the cart query was working perfectly and the cart plugin support says this
i am including that screen shot in the attachment i am using add to ajax feature and if not working that with your theme then i will suggest you to release a upgraded version or patch to solve my issue

https://i.imgur.com/3erUiKV.png
https://i.imgur.com/gioaU6G.png

Attachments:

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Hello,

Yes, it may be due to plugins conflict. We still wait for you to create a staging website where you will be able to test this without plugins.

Kind Regards

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