adding gift is not working on checkout

hi,

on cart screen is working great, but not on checkout screen.. any fix?

Thanks

Hello,

Navigate to Theme Settings > Shop > Free Gifts, then enable the location option for “Checkout”.

If the issue remains, share the product page url where the free gift configure along with the wp logins details so i will further check on your site and give you a possible solution.

Best Regards

The total amount should be above 149nis and the user need to select one of the 2 options.

Hello,

Your issue has been resolved. Check back your site and check the issue after completely clearing the browser cache.

Best Regards

Hi, sorry but the issue isn’t been resolved.. I checked in several computers and phones and it still not working on checkout.

Hello,

I have checked your site and the gift cards are showing fine on the checkout page.

See screenshot for clarification:
https://postimg.cc/N2s11q3b

Check back your site and check the issue after completely clearing the browser cache.

Best Regards

Hello friend,

Sorry for the late response, but adding the gift in cart is not working yet..(it is very useful future for us!!)
please find attached link to video that show the problem:
video

Hello,

Try to increase the PHP Max Input Vars parameter to 10000 or higher in your PHP configuration. You can contact your hosting provider for help on this matter and check how it works.

If the issue remains, please deactivate all the 3rd party plugins and activate only theme-required plugins on the site, and then check the issue. I am sure your issue will be solved. Then activate the 3rd party plugins one by one and clear the server cache, and check which plugin is creating the issue for you.

If the issue still remains, let me know and I will check and give you a possible solution.

Best Regards,

Hi,

I did all of it – Vars to 12000 and also disabled all plugins with no help.
Please we need a solution for this as we have a lot of problems with customers trying to add gift complain they dont succeed.

Attachments:

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Hello,

For testing this issue, please try to create a Staging platform where you can test issues, enable/disable features/plugins, thus such changes will affect the main site. Also, share the WP login details of the staging site so I can further check on your staging site and troubleshoot the issue.

The article below will help you to create it:
https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/

Best Regards,

hi friend,

attached stage environment.

Many thanks for you efforts and support

Hello,

After checking your site, we noticed that the checkout page is set to use the Elementor Full Width template (https://monosnap.com/file/jAT7WEFMQNPEvr3p5Tcgyf1DIJhbsj
). This template changes the page structure, which is why some options are not working as expected.

To resolve this issue, you need to switch from Elementor Full Width to Default.

It seems that you used the Elementor Full Width template to remove the sidebar from the page. However, our theme already has a dedicated option for this purpose (https://monosnap.com/file/cFtWOPyphsTQpxVqZ8aiPNxwS0y17N), which will also remove the sidebar. We recommend using that option instead.

Best Regards,

It worked!

thank you for the support!

Hello,

You’re Most Welcome!

Feel free to write back anytime. If you need further assistance, we are always here to help you.

If you have a minute, we’d truly appreciate your feedback — it helps us improve the product and shape future updates more effectively. We’d love your feedback on our theme: https://tally.so/r/w4l54k

Thanks for contacting us.
Have a great day.

Topic Closed.
Best Regards.

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