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Adding to cart process not finishing when error message shown

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #598389

    joelmellin
    Participant

    Hi,

    When we try to add more products to the cart than is in stock, a notification message is shown. But the process of adding to cart is never finishing, the indicator on the add to cart button is rotating continously.

    See video:
    https://www.awesomescreenshot.com/video/31666042?key=87d4a5dbb075e1aabad7347955edb289

    #598470

    Artem Temos
    Keymaster

    Hello,

    Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
    – WoodMart core
    – WooCommerce
    – Elementor/WPBakery Page Builder

    Thank you in advance.

    #598680

    joelmellin
    Participant

    Hi!

    I have given you access to the staging site. The problem is still there after having deactivated all plugins.

    #598782

    Artem Temos
    Keymaster

    Hello,

    You can fix it by applying patch # 598779. To do this, go to Dashboard -> WoodMart -> Patcher, find the corresponding patch and click on the “Apply” button. Let us know if it works for you.

    Kind Regards

    #598939

    joelmellin
    Participant

    I applied the patch, but the issue is still there.

    #599258

    Artem Temos
    Keymaster

    Sorry, here is the ID for the new patch 599253. Try to apply it and let me know how it works.

    Kind Regards

    #599467

    joelmellin
    Participant

    Now it worked, thank you!

    #599470

    Artem Temos
    Keymaster

    You are always welcome. Feel free to contact us if you have any further questions.

Viewing 8 posts - 1 through 8 (of 8 total)

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