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Additional variations images sometime does not work after update plugins

Viewing 15 posts - 1 through 15 (of 15 total)
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  • January 5, 2024 at 2:56 am #527043

    naughtymishop
    Participant

    Hi,

    After I updated all installed plugins, the additional variations image function sometimes does not work even if I re-assign the image for each variation. Now, most products can only switch variation images by selecting color swatches and other attributes together. Please give me some advice thanks!

    January 5, 2024 at 10:14 am #527096

    Artem Temos
    Keymaster

    Hello,

    Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
    WoodMart core
    WooCommerce
    Elementor/WPBakery page builder

    Thank you in advance

    January 5, 2024 at 4:18 pm #527291

    naughtymishop
    Participant

    I have attached the WordPress admin account as follows. Thanks!

    January 5, 2024 at 4:27 pm #527294

    Artem Temos
    Keymaster

    Please, send us your website URL and link to the product where we can see the problem.

    Kind Regards

    January 5, 2024 at 4:39 pm #527300

    naughtymishop
    Participant

    Hi, I attached the info. Thanks!

    January 5, 2024 at 4:44 pm #527302

    Artem Temos
    Keymaster

    We can’t find this product using search on your website. Can you send us a direct link?

    January 5, 2024 at 4:46 pm #527307

    naughtymishop
    Participant

    Sorry, I did not push it to public, right now can be found on my website. Thanks!

    January 5, 2024 at 4:49 pm #527309

    Artem Temos
    Keymaster

    Currently, we don’t see any problems with variations images. Here is a video https://gyazo.com/06188f8b1fcff1788eee3a930a232aa7

    January 5, 2024 at 5:00 pm #527316

    naughtymishop
    Participant

    I see your video but you already select a size before you select color. The problem is I cannot see variation image changes when I only select color. I have attached two videos to identify the differences.

    January 5, 2024 at 5:09 pm #527321

    naughtymishop
    Participant

    Sorry for the files exceed allowed file size. I attached new videos. Thanks!

    Attachments:
    You must be logged in to view attached files.
    January 5, 2024 at 5:45 pm #527346

    Artem Temos
    Keymaster

    1. Firstly, you need to increase AJAX variations threshold parameter in Theme Settings to 50 or higher.

    2. Also, specify prices for the variations on this product and test how it works.

    January 6, 2024 at 3:13 am #527428

    naughtymishop
    Participant

    Increasing the AJAX variations threshold parameter is working but may I ask how to identify which value should be set if there is a similar issue in the future? In this case, you suggest setting it to 50 or higher, does it depend on the number of variations? Thanks for your help!

    January 8, 2024 at 10:29 am #527714

    Artem Temos
    Keymaster

    Yes, you need to make it bigger than your maximum variation number on one product. Then it will work without any issues.

    January 8, 2024 at 4:38 pm #527936

    naughtymishop
    Participant

    Thank you for your kind help!

    January 8, 2024 at 4:52 pm #527942

    Artem Temos
    Keymaster

    You are always welcome.

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