Adobe fonts do not work

Hello, as the subject suggests, the Adobe fonts feature in the theme setting does not work.
I have entered the project ID, added the font face correctly, and set the fonts on the project to “All charchters”.
Still, the fonts fallback to plain arial, even though it says it uses the “adobe font”
Pleaes help

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[Hung Pham]

Hi ran-4177,

Thanks for reaching to us.

Our theme does not affect the presence of all letters in Adobe fonts, it only connects the fonts provided by Adobe servers to the page.

Availability of all letters in the fonts depends on:

1. Font support of a specific language.

2. Adobe project settings with fonts.

The Adobe documentation states that by default the font is provided with letters from English, French, German, Italian, Portuguese, and Spanish languages.

https://monosnap.com/file/zN7ZsfJH3PTupCQMnS68LyfIC4UDyj

And in order to get letters from other languages, you need to enable the All Characters option in your Adobe project. You can read more in the documentation provided by Adobe – https://helpx.adobe.com/fonts/using/language-support-subsetting.html

Kind Regards,

• This reply was modified 3 weeks, 2 days ago by Hung Pham.

I see what you did there, you just copied an answer from another user who have posted the same issue, with the user name “itgr8work”.
It’s clear that you are not actually reading the post, because if you did, you would have seen that I already stated that we have tried “all characters”, aaaaaaand you could even see in the attached picture that it is marked!

If this is the support we are do recieve when paying only for support, then I would ask you to 1st, ask way less for it and 2nd to refund my support renewal! not even reading my post? really?

Please address my question as if you want to help

Hi ran-4177,

Sorry for the inconveniences.

I cannot access to your site again, please double check. https://ibb.co/DfSQLhJG

Regards,

Please try again

Hi ran-4177,

Thanks for your patience.

Still not working, please make sure you disabled IPs or Countries restrictions. I am come from Viet Nam. https://ibb.co/spMLThrd

Regards,

[Author]

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