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After add to cart
- This topic has 7 replies, 2 voices, and was last updated 4 years, 5 months ago by
Elise Noromit.
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November 4, 2020 at 3:47 pm #238687
razvanliParticipantHello,
On my website after I add a product in the cart, the Widget on the rights appear and that is working as expected, but without closing the widget with the cart, if I click anywhere else, it will redirect me to the homepage.
An expected behavior was to not redirect me and keep me on the product page.November 4, 2020 at 4:18 pm #238706
Elise NoromitMemberHello,
Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.
if the problem remains, even after the plugins deactivated leave the plugins deactivated for us to check and provide your site admin access to the private area.
Best Regards
November 4, 2020 at 4:23 pm #238710
razvanliParticipantHello Thank you for getting back to me so fast.
Please find in the Private area the credentials to connect.
While connecting please also check the other ticketNovember 4, 2020 at 9:07 pm #238792
Elise NoromitMemberHello,
I have added the product to the cart and closed the cart without a problem.
As you can see no redirection: https://gyazo.com/adb9a6b4b04ef5bc8007aef56853b16e
Please provide step by step instruction on how I can reproduce the issue.
Best Regards
November 4, 2020 at 9:27 pm #238795
razvanliParticipantHello Elise,
Issue is still there. Please check link for what I tried to reproduce.
From what I am testing:
1. On Product page, Add to Cart
2.Cart Widget left appears with the product/s
3.With that open, click somewhere else(on the lightly blurred blacked area)Also, if you only mode the mouse around that area with that Cart opened, you will see in the left-low corner that there is a link there for the homepage.
November 5, 2020 at 9:43 am #238957
Elise NoromitMemberHello,
Yes, I do that and it is ok https://gyazo.com/4205e36e712862f5e89ec7e530dde8e7
Perhaps when you click somewhere you get to a link that is why it reloads.
One time when I added to the cart and tried to close somewhere else I noticed it tried to reload, however, I tried several times again and could not reproduce it.
Best Regards
November 5, 2020 at 9:47 am #238959
razvanliParticipantApparently now it is ok for me as well. In multiple browsers.
Until now, as you saw in the video, it was a URL there. Now it is not.I don’t like when this happens, but I am happy 🙂
Thanks for your helpNovember 5, 2020 at 10:52 am #239003
Elise NoromitMemberOk, keep on watching. If you have any questions please feel free to contact us.
Best Regards
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