After installing the Woodmart theme, I am unable to access the homepage and menu
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I installed your Woodmart theme on a new website, but for some reason I can’t access the homepage or open the menu options. Whenever I click on the menu or home page, it shows a 502 error. Strangely, I don’t have any of these problems when I use the default WordPress theme.
When using the Woodmart theme, any front-end editing or product viewing results in a 502 error, but most functions work normally in the admin backend.
Hello,
Could you please send us your FTP access so we can troubleshoot this issue on your website?
Kind Regards
I have given you the FTP information, please check it.
Hello,
Thank you, but we can’t enter your dashboard, and it looks like you changed the admin password. Please send us your actual admin password.
Kind Regards
I’m encountering a very strange problem. I only installed the WooCommerce plugin, and the website works perfectly fine when using the default WorldPress theme. It can be accessed normally by any browser. However, once I activate your theme, others can’t access it. This is the first time I’ve encountered this problem.
I recorded a video specifically about the difference between activating the Woodmart theme and the WorldPress default theme. After activating the Woodmart theme, I waited for about 6 minutes before getting a 504 error, but activating the default theme worked immediately.
Hello,
Thank you, but we can’t edit files via FTP because of a lack of permissions https://gyazo.com/40fd6f464035cfbac1126286069a2206
Kind Regards
The website’s file permissions have always been 755. I don’t know why you’re saying there’s no permission. Are you sure your operation is correct?
https://ibb.co/nM1TQBVK
Try to connect to your server using FileZilla or a similar FTP client and edit any file on your website. Let us know if it works for you.
https://ibb.co/q36LS5dD
I believe the file permission issue has been resolved, and I can now directly edit and save files using FTP. I am using FileZilla.
Hello,
You can fix it by applying patch # 701341. To do this, go to Dashboard -> WoodMart -> Patcher, find the corresponding patch and click on the “Apply” button. Let us know if it works for you.
Kind Regards
https://ibb.co/hRf9SrMV
I’ve installed the patch, but it hasn’t worked. The website still won’t open.
Sorry for the inconvenience. Please apply a new patch and test how it works 701515.
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