After Theme server started hitting too many request and webiste getting down
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Team,
Hope you are doing great. After theme purchased and installation, my webiste started giving connection time out error and going down 18 times in 4 to 5 hours. I checked with the hosting team, they said this is something with your theme.
Now my server’s CPU is continuously hitting 99% resources/request, and the website is experiencing outages numerous times.
Also I did some troubleshooting and got some logs. I am sharing. According to some R&D, the Woodmart Core plugin is the culprit. I am attaching the debug log file and also the findings which I did via chatgpt.
Please help and resolve the issue. If you need admin access let me know please.
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I am attaching the debug log file.
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any progress or update regarding woodmart core plugin issue ??
Hello,
Thank you so much for contacting our support center.
To better assist you, could you kindly test the functionality with default WordPress themes such as TwentyTwenty or WooCommerce Storefront? This will help us determine whether the issue stems from our theme or elsewhere.
As for the error from your report, it is not related to our theme or woodmart core plugin at all.
Regards
Hi,
I was using another theme but with that theme website was working fine but that old theme was too complex and was extra things which was not the requirement. Then I changed it with the Woodmart and my CPU started spiking and most of the time its 99% out of 100% and website started giving connection timeout error.
Please record a short video where you switch between themes and CPU load spikes to 100%. Also, provide us with all the instructions on how we can monitor the CPU and do the same test on your website.
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