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After updates woodmart-core plugin crashes site

Viewing 6 posts - 1 through 6 (of 6 total)
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  • #675419

    pawel-2401
    Participant

    Hello,
    I recently did updates and my site started to crash. Debug.log showed too small memory:
    [21-Jul-2025 21:21:17 UTC] PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 9597683 bytes) in /home/***/wp-includes/class-wpdb.php on line 2351

    Memory was increased to 324M in wp-config.
    After this site crashed so hard that it didn’t even put a thing in debug 🙂
    I tried to turn off plugins (in FTP, because admin panel was not accessible) one by one and it was woodmart-core that was causing problems. Site crashes even when only woodmart core is turned on, so I don’t think it’s interaction between other plugins.

    Theme has all current pathes applied (including newest 675352).

    Woodmart status is as below

    WordPress
    Theme Name:
    Woodmart
    Theme Version:
    8.2.6
    WP Version:
    6.8.2
    WP Multisite:
    No
    WP Debug Mode:
    Enabled
    Server
    PHP Version:
    8.3.14
    PHP Post Max Size:
    64M
    PHP Time Limit:
    180
    PHP Max Input Vars:
    10000
    PHP Memory Limit:
    324M
    PHP Upload Max Size:
    64M
    PHP Function "file_get_content":
    On
    DOMDocument:
    Yes
    Active Plugins:
    13
    #675421

    pawel-2401
    Participant

    Update: In private content server error.log

    #675447

    Artem Temos
    Keymaster

    Hello,

    Thank you for providing the details. The error you encountered indicates that increasing the PHP memory limit should generally address such issues. However, since the site still crashes with only the WoodMart core plugin active, there might be a deeper issue that we need to investigate further.

    Please ensure that all your plugins are temporarily turned off.

    It would be helpful to receive admin access to your WordPress dashboard and FTP details to investigate further. Please provide this sensitive information via the Private content field of the reply form for security reasons.

    We will look into this issue more closely and assist you with a resolution.

    Thank you for your patience.

    Regards

    #675456

    pawel-2401
    Participant

    Access data in private content, please have a look around. Site will crash when woodmart-core will be turned on. When you turn it off again in ftp, site will go online again in~5 minutes without other operations.

    #675576

    Artem Temos
    Keymaster

    Please keep all other plugins that are not related to our theme temporarily turned off so we can investigate this.

    #675593

    pawel-2401
    Participant

    Ok, they are turned off

Viewing 6 posts - 1 through 6 (of 6 total)