after updating my theme to woodmart 6 cart gives error cart, kindly help urgent

hi dear
i have my website http://www.organisia.pk using woodmart theme. now when i update to woodmart 6 , it gives an error:
when i add items to cart , then when i click to cart , it shows “cart is empty” or sometimes only few items there in cart while other missing,
kindly help me , it is effecting my site so badly . thanks

Hello,

We see the following information when visiting your website. https://gyazo.com/0ce103436eca909a8583ada14a28ce9d
Please, check this issue with your hosting provider.

Kind Regards

this link does not show any thing ,
https://gyazo.com/0ce103436eca909a8583ada14a28ce9d

Attachments:

You must be logged in to view attached files.

yes you are right , there was some issue with cloudflare, now it has been resolved , kindly check now .
kindly try to resolve urgently.

We still see the same message and can’t view your website.

kindly check in Guest mode or clear explorer cache

Now we get another error https://gyazo.com/8e9bf9ed07a422ae79a27094bd6484a5

kindly check now, my hosting is working fine . dear it is urgent

We have just tried to add a few products to the shopping cart and had no issues with that https://gyazo.com/f8951ff4b0543f882637c7bd24fd73ac

it do work fine when in catalogue mode but when you open a indusial product page and try then add to cart then only one product could be added, while sometimes it adds to the cart but when you proceed to checkout , some of the added products disappears . kindly see the attached videos . thanks
1-catalogue mode working fine
https://drive.google.com/file/d/11igv2I8kh-DbUeRALTh5E9yLRiQDekwv/view?usp=sharing

2-product page having error
https://drive.google.com/file/d/1-FKsSDszlxKgGehpxV17_qPVIa84YVBx/view?usp=sharing

if you got my point kindly acknowledged ? kindly try to solve on urgent bases . its effecting my online sale so badly. thanks

Please, send us a link to the product example that has this problem. Also, disable all external plugins that are not related to our theme so we can test this.

it is not specific for specific products, its just about two view catalogue and indusial product page view, all products can be added in catalogue view but all products gives error on individual product page. thanks
and i have disabled my added plugins .

Try to disable our “AJAX add to cart” option in Theme Settings -> Product page.

Hello, I have the same problem 🙁 after the last update. I had to get back to previous version so that I can sell products. I hope the problem will be solved asap.

AJAX add to cart” is already disabled

As we can see, this option is still turned on and may affect this functionality https://gyazo.com/f978f7f4492f39529dc10a7d671dc4ed

i have turned on it now, now products can be added to cart but takes so much longer time , previously it was off

As we can see, it works well for now https://gyazo.com/3a06a101b9348e350cacde1f1f7c2c8a

yes now its working fine , thanks

OK, let us know if you face any further issues with this.

[Author]

Posts