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after updating the template elementor is not working

Viewing 9 posts - 1 through 9 (of 9 total)
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  • #488255

    dreaminvesthome
    Participant

    hello, after applying the Patches and updating Elementor, the elementor is not loading anything correctly and Safe mode only shows partial content and none of your widgets. This is an urgent issue, please help me as Elementor says is a template compatibility issue.
    I have tried to roll back to a different elementor version but it is the same …
    Thank you

    #488257

    Artem Temos
    Keymaster

    Hello,

    Please, disable all plugins that are not related to our theme and switch to the parent theme temporarily. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
    WoodMart core
    WooCommerce
    Elementor

    Thank you in advance

    #488268

    dreaminvesthome
    Participant

    I have switched to the parent theme. I can not disable the plugins as I don’t know when you will log in and check the issue, so you have my permission to disable all the plugins meanwhile you work on it. I will monitor this chat, let me know you finish and I will enable them back if you don’t do it.
    Also the BO is very very slow since this problem…. the front office is quite ok.
    Thank you

    #488365

    dreaminvesthome
    Participant

    hi, I have deactivated all plugins except the ones listed by you. The problem persists with elementor …. I have even deactivated woodmart plugin, but it is not working. I will write again to Elementor. meanwhile could you please tell me if I delete elementor and reinstall will it break my current design layouts? Thank you

    #488462

    dreaminvesthome
    Participant

    well, we have elementor answer:

    Hello there,

    Thank you for contacting us. My name is Uros, Tier 2 Customer Experience Engineer.

    I’ve inspected your website and concluded that the issue is related to the theme Woodmart you are using, as once the theme is deactivated, the issue is no longer occurring.

    Kindly check the following screencast (private link

    Therefore, we highly recommend that you report this issue to the support team for this theme, so they may further troubleshoot and provide any recommendation (or possible fix) to resolve this issue.

    Should they need any help from us, they can open an issue on our Github account, and our developers will be happy to assist. https://github.com/elementor/elementor/issues

    Note that it is out of our support scope to provide assistance for third-party products. You can see here what kind of support we provide https://elementor.com/help/how-do-i-get-premium-support/.

    If you have any questions, don’t hesitate to contact me again, I will be more than glad to assist you.

    I wish you all the best, and have a great day!

    #488617

    dreaminvesthome
    Participant

    could you please answer us? we have almost 1 week with this problem and unable to work

    #488735

    Artem Temos
    Keymaster

    Hello,

    I’m very sorry for the delay in answering. Could you please disable all plugins and child theme now? I will check the issue asap. Also, please, provide me with your website’s FTP access.

    Thank you in advance.

    #488777

    dreaminvesthome
    Participant

    I have disabled all plugins and child theme

    #488798

    Artem Temos
    Keymaster

    Hello,

    As we can see, it works correctly now. Here is a screenshot https://gyazo.com/cfa7e1908fd794f647ccd0f1e5afcb63

    Kind Regards

Viewing 9 posts - 1 through 9 (of 9 total)