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After updating the theme and plugins, all styles will fly off

Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • #648072

    Rainhard
    Participant

    If I update to the latest version of the theme and the latest version of the required plugins, the site stops displaying correctly. The theme version is 7.6.0. Can you see if I give you access to the admin area? All updates are disabled now. Can you go to the admin panel to update the site and take a look? If anything, I’ll restore it from a backup if you can’t fix it. We don’t have many days left for support, so we would like to resolve the issue as soon as possible.

    #648073

    Rainhard
    Participant

    I’ve tried disabling all plugins, but it doesn’t help.

    #648347

    Artem Temos
    Keymaster
    Xtemos team

    Hello,

    We have updated the theme on your website and don’t see any errors. Please test from your end. Note that we have disabled external plugins and the child theme so you need to activate them one by one to identify which one causes this issue.
    Kind Regards

    #648392

    Rainhard
    Participant

    Everything breaks down if you activate the child theme, how can this be fixed?

    #648403

    Artem Temos
    Keymaster
    Xtemos team

    It looks like you have some custom code in the child theme that causes the error or is not compatible with the latest version of the theme. You need to review your error logs and child theme code to fix this.

    #648476

    Rainhard
    Participant

    Reinstalled the child theme from your documentation, everything worked, thanks for the help! Are there discounts for regular customers on support or purchase of another license?

    #648529

    Artem Temos
    Keymaster
    Xtemos team

    We are glad that you sorted it out.

    In adherence to ThemeForest’s policy, we regret to inform you that we are unable to offer any personal discounts or coupon codes, even for multiple purchases.

    #648597

    Rainhard
    Participant

    anyway, thank you so much for the quick and clear solution to my question. I wish you prosperity and success! Topic can be closed.

    #648681

    Artem Temos
    Keymaster
    Xtemos team

    Thank you very much! Feel free to contact us if you have any further questions.

Viewing 9 posts - 1 through 9 (of 9 total)

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