Home Forums WoodMart support forum After updating, we face to issues with text blocks

After updating, we face to issues with text blocks

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  • #725587

    nellush2001
    Participant

    Hello, could you help me? We updated the Woodmart theme to version 8.5.7. After updating, we face to issues with text blocks, borders, and margins.

    How can I solve this problem?
    It’s difficult to work like this.

    I’ve attached screenshots of the admin panel.

    Nelly

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    #725698

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Please check how it works with the default WordPress theme and the WooCommerce Storefront theme just to check whether the issue is with our theme or not. Also, please check the site with our theme but only with the theme’s default plugins activated, and deactivate all the 3rd party plugins from the site.

    If it works fine with the default WordPress theme, then provide the admin panel login details of the website to check it myself and help you out accordingly.

    Best Regards

    #725877

    nellush2001
    Participant

    Hello!

    As you suggested, I checked both versions.

    1. Everything works correctly with the default WordPress theme.

    2. I also disabled all third-party plugins on the site and tested the theme with only the default plugins activated, and the issues with text blocks, borders, and margins persist.

    So, something changed after the last update.
    Please check this and let us know how we can resolve the issue.

    I’ve attached screenshots of the admin panel.

    Best Regards,
    Nelly

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    #726004

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

    Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and let me know so I will check and give you a possible solution.

    Best Regards.

    #726187

    nellush2001
    Participant

    Hello,

    I deactivated all the 3rd party plugins and activate only theme-required plugins on the site
    The issue still exists.

    Can you check and give us a possible solution?

    Best Regards.
    Nelly

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    #726368

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Your issue has been solved. Please check it now after removing the browser cache.

    Best Regards.

    #726549

    nellush2001
    Participant

    Hello,

    The issue is not solved. You can check.

    Step 1: Add a record
    Step 2: Add a row
    Step 3: Add an inner row

    And you will see that the problem persists.

    Best regards.

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    #726592

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    You can fix it by applying patch#726584 . To do this, go to Dashboard -> WoodMart -> Patcher, find the corresponding patch, and click on the “Apply” button. Let us know if it works for you.

    Best Regards

    #726662

    nellush2001
    Participant

    Hello,
    Thank you. Patch#726584 fixed the issue with inner row.

    But the text block issue still persists. Check the menu. The menu changed after the update .

    Best Regards
    Nelly

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    #726728

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    I’m currently testing this issue, but I won’t be able to reproduce it.
    https://monosnap.ai/file/DAWaovyKOcmvgbZWtkF4I1xi1BKc3b

    Best Regards.

Viewing 10 posts - 1 through 10 (of 10 total)