Again problems with WP bakery builder

Hi,

I bought the theme again for a 6th webshop, and again wp bakery builder is not working. Same problems as the other topics I posted. What do you need? Please give me your IP directly, then I can give you permission to the admin.

Hello,

I have looked through the correspondence history, I see we have solved the issue by installing and activating WoodCore. Last time the reason occurred to cause you have installed and activate all the required plugins.
Please make sure you have installed and activated all the required plugins.

If you have installed the problem remains, please provide your site admin access to the private area.

Best Regards

I did, Sadly that’s not the solution. I wil give you my login in private area. Please have a look

Hello,

I cannot login, unfortunately.

The site is not reachable.

Best Regards

Excuse me, i typed it wrong: http://www.vaseandflowers.nl/wp-admin/

Does it work? I need to work on this webshop this weekend, like to hear from you!

Hello,

Please check the screen: https://gyazo.com/7bddc6adf5eeab66d4d05f67b317e861

Next time please make sure all the plugins have been installed and activated and enable WP for all posts types.

If you have any questions please feel free to contact us.

Best Regards

Hi Elise,

It’s not working yet… Just try and add a template a random page, it will load but nothing appears on the page. See screens my steps I take. If you can just test it yourself you will see that it isn’t working. What it does, it will load and then the window of templates will close but the page is still empty..

Attachments:

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Hello,

Please confirm the permit for us to deactivate the plugins not related to the theme for the while of checking what may take up to 15 minutes.

Best Regards

You have my permission to do that!

Hello,

I have submitted the issue to our dev team. I will get back to you as soon as I have the solution.

Best Regards

Hello,

Please provide your FTP access to the private area.

Best Regards

Hi, I will do that. See down under the credentials.

Hello,

Please disable the blocking by IP our dev cannot log in.

Best Regards

Hi Elise,

Please try it now, I needed to open some firewall ports.

Hello,

Our dev cannot enter your site. Please disable blocking for the while of checking and fixing.

Best Regards

Hi! I asked my hosting and normally you could login without any problems.

They gave me other login codes, please try the login in private content. If it doesnt work again please provide me with a screenshot.

Hello,

We are checking now and seems it works:

https://gyazo.com/a61259afb4c9fcf995214abaf0f2a6b5
https://gyazo.com/422acc9918e15c3a1ab4fd2329a2dcbb

Best Regards

[Author]

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