AJAX import error. Try to disable all external plugins and run the import again.
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Hi team,
I am trying to import demo version it’s showing error as follow
“AJAX import error. Try to disable all external plugins and run the import again. If it doesn’t help, contact our support center for further assistance.”
I have checked with requirement as well it’s satisfied as per the following link
https://xtemos.com/docs-topic/requirements-wordpress-set-up/
But, Still I am facing this error can you please guide me to resolve this problem.
Thank you,
Vana
Hello,
It looks like a problem with your server because it works very slow even without our theme and most of the pages can’t be opened at all https://gyazo.com/cabe980d7bf78d0fbb7ccf67e516d3bd
We recommend you change your server or take some different one at least for the trial period.
Kind Regards
Hello,
Thank you for responding me, but your suggestion is not help for us.
Actually the server working fine, I have attached the server responding screenshot below.
Please find the attachment. I hope you to respond back to this error
“AJAX import error. Try to disable all external plugins and run the import again. If it doesn’t help, contact our support center for further assistance.”
Attachments:
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logged in to view attached files.
Please, send us your FTP access so we can check it deeper.
Kind Regards
Hi,
I have attached FTP details.
Please check it.
We tried to fix this but still see server errors even with the default theme. You can try to get a different hosting for your website or we will return your money back for the theme since it doesn’t work on your current server.
You can request a refund here https://themeforest.net/refund_requests/new
.
