AJAX import error. Try to disable all external plugins and run the import again.

Hello,
I always can’t import the demo. How can do it, I waste too much time. Please help me.
Thank you very much.

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Hello,

Thank you so much for purchasing our theme and contacting our support center.

Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

Thank you in advance

Please help me deal with it, Thank you very much.

Please, correct your website URL first in WordPress settings https://gyazo.com/b3e4cdacc8e8b1f8c897c1742ff80445
It should start with https://.

Kind Regards

I have change to https:// and also add ssl. but I can’t login to admin access.

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It looks like you have some redirect to HTTP version on your website. Try to contact your hosting provider to make your website works via https only.

We have use https to open the url. Please help me to arrange it, I can’t do it, if can’t , please refund to me. Thank you very much.

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This problem is not caused by our theme. You will not be able to use your website while you have a problem with URL configuration.
If you can’t change this, you can request a refund here https://themeforest.net/refund_requests/new
But take into account that other themes will not work correctly as well because of this.

Kind Regards

I cancel cloudflare dns, then it is sussccful. Thank you very much.

I don’t need refund now, Thank you very much

We are glad that you sorted it out. Feel free to contact us if you have any further questions.

Kind Regards

I can’t use the code now, it show more than 3 times. i just to test them, then restall wordpress.

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You need to go to your account on our website and remove all the old activations. Then you will be able to use your purchase code again.

Kind Regards

I just use only domain, then reinstall this domain, it is no problem to use in this domain?

Yes, it is not a problem for now. Just don’t forget to deactivate the theme before reinstalling your website.

Kind Regards

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