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AJAX import error. Try to disable all external plugins and run the import again.

Viewing 6 posts - 1 through 6 (of 6 total)
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    Posts
  • September 30, 2023 at 12:23 pm #500415

    vadikq
    Participant

    Yesterday I was able to install the standard theme once, but today I have this problem again. All plugins except the necessary ones are disabled

    September 30, 2023 at 1:09 pm #500425

    Artem Temos
    Keymaster

    Hello,

    Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
    WoodMart core
    WooCommerce
    Elementor/WPBakery page builder

    Thank you in advance

    September 30, 2023 at 3:24 pm #500476

    vadikq
    Participant

    private information here

    October 2, 2023 at 9:28 am #500670

    Artem Temos
    Keymaster

    Hello,

    We just checked the import mechanism and see that your server returns a timeout error. That is why the import can’t be completed. You need to contact your hosting provider and ask to increase the timeout limit in order to fix the import function. https://gyazo.com/709ef5dbff2fcb3b5751c0d38f053faa

    Kind Regards

    October 2, 2023 at 4:05 pm #500884

    vadikq
    Participant

    This problem resolved, thanks!

    October 2, 2023 at 4:30 pm #500895

    Artem Temos
    Keymaster

    Great, you are welcome! Feel free to contact us if you have any further questions.

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Viewing 6 posts - 1 through 6 (of 6 total)

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