AJAX product tab layout have changed after updated theme

Hello!

Today I updated the theme and after that I saw that product ajax tab is not working properly. It is supposed to show in the grid- 6 columns, max 20 products. But it shows not correctly… See frontend picture and backend settings.

I have the same element in many product descriptions – each with different product ID.
How to solve this, so everything shows correctly?
What I have tried:
*Cleared elementor cache
*Cleared wodpress cache
*Just updated the product with no changes
*tried to changed the same element layout settings (nothing changes)
*deactivated woodmart core plugin and reactivated.

I saw in another post to just do it over, but it is too much of the hustle to do this again for all the products adding different product ID’s for each main product to show full set for the main product….

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Hello,

Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site, and then check the issue. I am sure your issue will be solved. Then, activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

Otherwise, if the issue still exists, then keep the 3rd party plugins deactivated and share the WP admin login details of your site so I can check and give you a possible solution.

Best Regards

Hello! Problem is still there, even with deactivated 3rd party plugins, so provided access.

Hello,

Can you please share the page URL where the ajax product tabs are added and not working, so i will further check on your site and give you a possible solution.

Best Regards

Hello!
I already shared in the first post..
So adding that and some more samples from different product categories..

https://orberg.lv/produkts/benders-exklusiv-vienvilna-betona-dakstini/
https://orberg.lv/produkts/wienerberger-koramic-alegra-9-mala-dakstini/
https://orberg.lv/produkts/eternit-bezazbesta-siferis-gotika-585×920-mm-5-vilni/
https://orberg.lv/produkts/metrotile-bond-metala-dakstini-ar-akmens-smalci-1330×415-mm/
https://orberg.lv/produkts/iko-cambridge-xtreme-bitumena-sindeli/
https://orberg.lv/produkts/cedral-skiedrcementa-deli-lap/

Hello,

We investigated the issue, and it appears to be related to Elementor. We are updating the value through an Elementor control, but the control itself continues to return the old value.

At the same time, when we add a new Product Tabs element, the issue does not occur, and everything works as expected.

Could you please try replacing the existing element with a new one and check whether the problem still persists?

Best Regards.

Eh, sorry to hear that as it is lots of job..
But it works.
So I will do everything all over.

Thanks and have a nice day!

Hello,

You’re Most Welcome!

Thanks for your understanding.

If you have a minute, we’d truly appreciate your feedback — it helps us improve the product and shape future updates more effectively. We’d love your feedback on our theme: https://www.trustpilot.com/review/xtemos.com

Thanks for contacting us.
Have a great day.

Topic Closed.
Best Regards.

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