Ajax Shop Dublicates

Hello,
I am having problems with the ajax shop. After adding some products, multiple instances of some products appear. When I refresh the page sometimes they disappear but if I go to ALL products and return to a category tab the duplicates appear again. The duplicates also appear in the ALL tab. Please see images attached.
Also how can I remove the “choose an option” from variable objects (see image 1) ?

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The problem with the dublicate products was resolved after adding some more products.
Please only explain how to remove the “choose an option” from variable objects.
Also although I have the thumnail option enabled they do not appear in the single product page. See attached images.

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[Luke Nielsen]

Hello,

Change the style via the Products templates, via the element itself – https://monosnap.com/file/wdLVWFRRT5E7ZzZMeck2wnx9smDBC6

Also, send access to the admin panel, so we can investigate the issues further.

Let me know the result.

Kind Regards

• This reply was modified 1 month, 2 weeks ago by Luke Nielsen.

Hello,
1.About the multiple products issue. I tested 4 windows laptop and two android phones. All work fine with the exemption of an older windows 10 laptop where the issue remains. I cleared browser cache, tested 4 different browsers and installed Java again with no luck. Do you have any idea what might be causing the issue ? We need to find the problem because there might be a lot similar pcs outhere.

2. I corrected the gallery issue from the product template but I cannot change the setting from the Theme Menu.

3. I need guidance on how to remove “choose an option” from variable objects.

I have included the credentials for you to investigate.

Regards,
Sotiris

Hello,

1. Please clarify how to replicate the issue – https://monosnap.com/file/xq5JECCDtWZLJqABH51OMzI8gRQK28

2. You have a Single product template for the product page, so either change the gallery via the settings of the element or disable the Single product template via Theme settings -> Single product -> Product builder -> Custom template for all products. https://monosnap.com/file/8kOzZOFkxoF14NSNVyrAlj9a6GCcPg

3. You can enable swatches for the attributes that you use in that variation – https://monosnap.com/file/Bzg2JDhvYxaF8uNxiLTKAlVkVkuEAa

Or you can remove the dropdown via the CSS:

.xts-products .xts-product-variations {
 display: none; 
}

Kind Regards

1. I have the issue only in one (windows 10) pc out of 4 I have access to . I do not know how it is happening. I have attached a video I just recorded. The issue appeared also in my laptop (windows 11). Both laptops received a widows update a couple of days before.

2. Sorry I did not realise I had enabled the template.

3. Thanks It worked.

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I meant to write “The issue appeared also in my laptop (windows 11) initially but dissapeared” in the previous message.

Also I havea new issue. Today after the elementor update the first image of the product gallery also appears in the thumbnails. Furthermore trasparent images instead of zooming become a second object.
Please see the video attached.

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Hello,

It’s not a problem with thumbnails, it worked always in such a way – https://space.xtemos.com/demo/hitek/product/wireless-loud-h7i/

As for the duplicated products, it seems that the issue is in the cache, so please clear the site/browser/server cache and recheck the issue.

Kind Regards

Clearing the cache wont do it, I tried before and again just now. I cleared worpress lightspeed cache (Purge All), hostinger cache and chrome cache. It made no difference.

I checked the Issue (1 webm video) with the images with no background in woodmart and it is the same. When the image has transparency (webp format) instead of zooming it produces another image on top of the other. Is there a solution for this ?

Hello,

1. Please disable all plugins except these ones:

Elementor
WooCommerce
Enable the Parent theme

Then activate the plugins one by one, checking the issue to detect which one causes the problem.

2. In the product template -> Main gallery click action -> set it as “Without” – https://monosnap.com/file/lbmT95zgNQPbGCYhyrbGr2KdM2uBEY

Kind Regards

Hello.
1. The problem with the dublicates is not prwsent after switching templates and purging a couple of times. It seems that it was a caching issue after all. Although It is strange (for me at least) it only happend in one pc.
2. This does not solve the problem. The first image still zooms. Only additional images zoom is canceled from the “without” option. Is this normal ?

Regards,
Sotiris

Hello,

In order to fully disable zoom, use the below custom code:

add_filter('woocommerce_single_product_zoom_enabled', '__return_false');

Define it in the functions.php file in your child theme.

Kind Regards

[Author]

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