ALL STYLES DISAPPEARED AFTER THEME UPDATE!

Hi, I updated the them through dashboard>updates. I have a child theme activated. after the update all the custom style for my menus, html block etc. are not working anymore. in custom css everything is there. is there a way to revert it? Is really urgent!!!!!!!

Hello,

Make sure that you have some backups on your server, if so then apply it.

Some servers do backups each day, so check the settings of your server or contact their support and check it.

Kind Regards

Yes I revert to the old version of the theme and it fixed the problem, but why I can’t update it? is it a bug?

Hello,

I suggest you create a clone of the site and move it to the staging platform so then I can check the settings of the site before updating, update it and check how it works after the update.

Devsite – also called a Staging platform where you can test issues, enable/disable features/plugins thus such changes will affect the main site. The below article will help you to create it:

https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/

Kind Regards

My website is hosted in a EC2 instance. I usually test changes locally and, on the local environment as well, all the side menus are losing all the custom styling i made with css and js. The code is still there when i check in custom css/js and all the other customization work fine. I think the problem is with the html blocks.

Hello,

Is there any chance that you could give me access to the dashboard area so I can have a look at the settings on your website, please?

Kind Regards

sure

Hello,

The child theme is empty so I see only custom CSS in Theme Settings. Also, some HTML structure was changed so some CSS classes were updated.

Send me screenshots of which areas of the site started to show as not configured under your CSS.

Kind Regards

1st one live old theme
2nd local updated theme

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Hello,

Okay, understood. So can I change themes to check that issue in the latest version of the theme?

Thank you in advance.

Kind Regards

If you think that it gonna work with no issues, because tomorrow I a review of the website with colleagues to go live and is not so good if the menus are not working.

Is there any update on this topic?

Hello,

The issue is in the custom code that adds those values: https://take.ms/asa2r so you need to remove that custom and the dropdown will look well.

Kind Regards

Hi, now I’m having this error when I try to update. First time the update worked and I reverted uploading through FTP the old version.

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Hello,

Try to update the theme manually as shown here: https://xtemos.com/docs-topic/update-the-theme/

https://take.ms/IWucx

Kind Regards

same error

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Hello,

Can I try to update the theme on your side?

Thank you for your time.

Kind Regards

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