An error occurred during the payment process. Please try again.

Hello,

When you create an order on the site and try to make payment on the order page, “An error occurred during the payment process. Please try again.” I get an error.

Even though it gives an error, the order comes to the orders section on the panel. But the Thanks to Customer page does not appear.

I think the problem is due to the situation in the attached image. But I need your help on how to solve this.

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Hi,

There might be some different reasons behind your issue. I would like to suggest troubleshooting the following common issue to help us recognize the reason:

1. Temporarily switch your theme to Storefront

2. Disable all plugins except for WooCommerce and Stripe

3. Repeat the action that is causing the problem

You can also refer this article for more details https://woocommerce.com/posts/understand-and-fix-failed-order-status-in-woocommerce/
and check if the issue persists or not. If not, please provide me with temporary wp-admin access to troubleshoot issue.

Regards

I did the steps mentioned, but I could not solve the problem.

I use multiple woodmart themes. I have many licenses. I would be happy if you support me in this matter.

Enjoy your work.

Hi,

I still can complete the checkout https://prnt.sc/2N9kXZubGOfI

But in the debug log file, it indicated that the error seems related to the default PHP Mailer function that most systems will come preinstalled.

You can install WP SMTP Mail plugin to configure the email or contact your hosting provider to help with this.
Please let me know how it goes!

Regards

[Author]

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