An error occurred while updating Woodmart: Download failed. Unauthorized

Good morning,
Just bought my second woodmart for a new site.
reactivated as described but still wont update from :

Downloading update from https://xtemos.com/wp-json/xts/v1/download?token=1&theme=woodmart…

An error occurred while updating Woodmart: Download failed. Unauthorized

Disabling Maintenance mode…

All updates have been completed.”

i disabled maintenance mode but the update still trying to disable it. i use
Admin and Site Enhancements (ASE) plugin for maintenance mode(as mentioned the maintenance mode is disabled but was enabled).

would appreciate any kind of help

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Hello,

Thank you so much for purchasing our theme and contacting our support center.

Try to do the following to update the theme:

1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

2. Go to Dashboard -> Updates and click on Check Again.

3. Activate the theme with your purchase code again.

4. Go to Dashboard -> Updates and click on Check Again.

5. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

Regards

@artem themos
It wont let me deactivate, well it show deactivated but a refresh will show activated again. i deactivated it on xtemos accoun too but no luck. tryed everything you said now and a week ago as i red your faqs but now again it’s not working. btw when trying from apperance : Update failed: Download failed. Unauthorized

Thanks for your kind support hope you’ll help me resolve it

If you can’t deactivate it then you have a nulled version of the theme installed. In this case, you need to download our theme from ThemeForest and reinstall it completely.

@art temos,
i downloaded from themforest.
what do i have to so i wont lose all my work on the curent theme?

Hello,

Thank you for reaching out with your concern. Rest assured, you will not lose any of your customizations or content. Please follow these steps to safely re-upload the theme:

1. Download the latest version of the WoodMart theme from your ThemeForest account.
2. Navigate to your WordPress Dashboard -> Appearance -> Themes.
3. Click on “Add New” and then “Upload Theme.”
4. Select the theme file from your computer and upload it.
5. Install and activate the theme.

By performing these steps, your content and settings should remain intact as WordPress will overwrite only the core theme files.

Let us know if you encounter any issues or need further assistance.

Regards

@Artem,
thanks it worked. hope next update will work 😉
have a nice week end

Hello,

We appreciate your update. We’re glad to hear the issue has been resolved and your theme is working as expected. For future updates, ensure that your theme license is properly activated and double-check for any plugins that might interfere with the update process.

Please feel free to reach out if you face any issues or have further questions.

Regards

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