An error occurs when using elementor to edit a single product page in the layout

Hello woodmart! When I use elementor to edit a single product page in the theme layout, elementor has an error. I will upload a screenshot to illustrate the problem.
I don’t have any technical experience in website maintenance. Please go directly to my WordPress backend to help me solve the problem completely!

Please help me solve the problem completely

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Hello,

Please, send us your FTP access so we can check what is wrong there.

Kind Regards

Please check FTP permissions in private content

Please tell me when you will help me solve the incompatibility problem between elementor and theme.

In addition, when I enable the plug-in, two error messages appear. I will upload pictures to illustrate the problem

Also, what are your working hours? I feel that the interval between your after-sales support is too long, and a problem requires feedback for a long time or many times before it can be solved.

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What is going on and no one can help me solve the problem?

Hello,

It looks like you removed the product that contained an error. We cleared the cache and now it works correctly. Please, let us know if you face the issue again but don’t touch anything so we can better troubleshoot this.

Kind Regards

1. Can elementor be used normally now?
2. What is a product containing errors?
3. Have you solved the problem I raised?
4. Are everything normal with my website, wordpress, and woocommerce now?

1. Yes.

2. We don’t know since it was deleted.

3. Yes.

4. Yes.

Thank you for your help! Can I go back to wordpress and operate everything now?

Yes, sure. Let us know if you face any further issues.

Kind Regards

Hey Woodmart! Elementor has another problem
When I use elementor pro to edit a single product page, the same problem occurs again. Elementor pro cannot be loaded successfully. I have uploaded a screenshot. I hope you can help me solve the problem in time. And tell me why these errors occur and tell me how to prevent these problems from happening.

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I saw that you deactivated all the plugins in my WordPress backend, but you didn’t help me solve the problem.

Hello,

We have added a code to fix this issue to your child theme. Please, test how it works and let us know if everything goes well.

Kind Regards

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