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an error searching for brands

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #405956

    ming2014
    Participant

    Hi,
    I have an error searching for brands.
    My website has English Chinese German,
    Click on the brand in the English interface, and then the products of this brand will be listed:
    https://prnt.sc/AxPLYUYeMsT-
    The products listed are also correct:
    https://prnt.sc/YdkK6hewjD5f
    But click on this brand search in the Chinese interface:
    https://prnt.sc/F5w1fQeS-I8v
    The product list cannot be listed:
    https://prnt.sc/YtZJc_YBFW_z
    Do you have any advice?
    thank you!

    #406130

    Hello,

    Please make sure you have translated all the products to all the languages and that they are assigned properly on all the translations.

    The brand in Chinese would show all the translated products.

    Best Regards

    #408369

    ming2014
    Participant

    Hi,
    Thank you for your reply,
    What translation are you referring to?
    Are you talking about the translation of attributes?
    English:
    https://prnt.sc/1PjxxNQ-uGfk
    Chinese:
    https://prnt.sc/3n8VjuxuuG15
    German:
    https://prnt.sc/N9k1xnqkZ4zS
    thanks

    #408388

    Hello,

    Have you translated all the products to Chinese?

    Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.

    Best Regards

    #408416

    ming2014
    Participant

    hi
    Thank you for your email, this is the information you need

    #408713

    Hello,

    Please make the full backup of your site and check the issue on the Storefront theme to detect if our theme causes the problem. Storefront is a free theme developed by WooСommerce.

    If you see the same on the Storefront, please contact WPML support to find out which settings is missing.

    Best Regards

Viewing 6 posts - 1 through 6 (of 6 total)