Animated gif doesn’t work in front end, but does scroll in Elementor back end

Hi! Could you please help me out? I have added an animated gif to a webpage and it scrolls perfectly fine in the preview of the “Image” Elementor area, but not on the front end. What am I doing wrong?

Hello,

What widget do you use?

Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.

Best Regards

Hello Elise,
thanks for the quick response. I just use the “Image” widget, nothing special. I would love to give you site admin access, but what email account should I use for your access?
Thanks!
Susanne

Hello,

Please make the full backup of your site and check the issue on any default theme to detect if our theme causes the problem.

Best Regards

[Author]

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