Login/Registration Issue – No Notification or Confirmation

[keithyung2014]

Dear Woodmart Support Team,

I am experiencing an issue with the login and registration functionality on my website using the Woodmart theme.

When customers attempt to register or log in by filling in their username and password, the following problem occurs:

Normally, I expect a notification (e.g., a pop-up window) to appear, confirming whether the registration or login was successful. This feedback is crucial for customers to know if they have successfully created an account or logged in so they can proceed to shop.
However, in my case, after entering the username and password and submitting the form, the fields briefly shake, then go blank. No confirmation message or notification appears to indicate whether the action was successful.
Additionally, the page does not update to show that the user is logged in (e.g., the customer’s name or profile picture does not appear in the top-right corner).
This behavior makes it unclear to customers whether their registration or login attempt was successful, causing confusion and potentially preventing them from shopping on the site.

Could you please help me identify the cause of this issue anytime and provide a solution with my staging application which can be found in private field ?

Thank you for your assistance.

Best regards,
My Yung

• This topic was modified 2 days, 10 hours ago by keithyung2014.

Hello,

Please check how it works with the default WordPress theme and Woocommerce Storefront theme just to check whether the issue is with our theme or not. Also, please check the site with our theme but only with the theme default plugins activate, and deactivate all the 3rd party plugins from the site.

If it works fine with the default WordPress theme then provide the admin panel login details of the website to check it myself and help you out accordingly.

Best Regards

[Author]

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