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API Instagram connection not working

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  • #723487

    larsnielsengm
    Participant

    https://xtemos.com/docs-topic/how-to-setup-instagram-api/
    … i followed

    login and password workd

    But when I get to “Select your facebook account:” … there is nothing to select

    I can only press “← Cancel and return”

    #723503

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    This issue usually occurs when the Instagram Business Account is not properly connected to your Facebook Page in the Facebook settings.

    Please check the connection using the following steps:
    1. Open your Facebook Page.
    2. Switch to your Page profile.
    3. Navigate to Settings > Linked Accounts: https://postimg.cc/FkdWLh9h
    4. Open the Instagram section and make sure your Instagram Business Account is properly connected.

    After confirming the connection, please try the Instagram API setup process again.

    Best Regards

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