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API request call error?

Viewing 4 posts - 1 through 4 (of 4 total)
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  • #141332

    ChExOff
    Participant

    Hi
    I’ve bought woodmart theme and try to activate my license. But I saw this message:
    “API request call error. Contact your server providers and ask to update OpenSSL system library to the 1.0+ version”

    I’ve asked my hosting support about it and got an answer:
    “You have already the 1.0+ version of OSSL system library:
    @vh201 ~ $ openssl version
    OpenSSL 1.0.2q 20 Nov 2018”

    ScreenShot: http://joxi.ru/E2p94l8i7qvxjA
    So, tell me, please, how to activate my licence and what’s wrong with it?

    #141385

    Eric Watson
    Participant

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin and FTP access so we can check it?

    Thank you in advance

    #141478

    ChExOff
    Participant

    Sure!

    http://servingcart.ru/wp-admin/
    admin
    S3MsB(A7RUSrXpJu5U

    #141501

    Eric Watson
    Participant

    Hello,

    There is some kind of block from your server that doesn’t allow requests to our server.
    http://prntscr.com/p0ajoj

    Kind Regards
    XTemos Studio

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Viewing 4 posts - 1 through 4 (of 4 total)