Appearance- customization- site in Italian- error

hi ,
i have a problem with theme customization.
Suddenly I can only access the “customization” item in the sx menu under “appearance” if I change language to the site. That is if I switch from Italian to English everything works but my site is in Italian and if I go to this section it gives me generic WordPress error. Can you help me, thanks

Hello,

Sorry to hear about the inconvenience but can you please once make sure your WoodMart theme and Core plugin is updated to the latest version and then check back the issue again on your Site. The latest version of the Theme running is 7.0.4 and the Core version running is 1.0.35. If it is not updated then you can update the Theme and Core following the Documentation Guide: https://xtemos.com/docs-topic/update-the-theme/

If the issue still persists after updating the Theme and Core plugin, then could you please once try deactivating all the third party Plugins on your Site, remaining the Theme required ones activated. If the issue gets resolved, then reactivate them one by one to see which Plugin is causing the issue.

If somehow the issue still persists, then please take complete Backup of your Site first, then provide us the WP-ADMIN Login details of your Site in the Private Content field along with the permission to completely debug your Site which includes deactivating all the third party Plugins and removal of on-Site Customization changes too, so that we can thoroughly check this issue on your Site and assist you accordingly.

Best Regards

Hi
thanks for the support.
I did what you say but I can’t disable the plugins because the site is a working online shop.
I copied to other server and the problem is not there.
Maybe it is about the configuration of this one.
I can provide you the error message and the “site health” to know if something is wrong . I will attach them to you privately.
Let me know
thank you very much

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sorry i forgot this data from the “site health”

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Hello,

So, as you mentioned when you copied over the Site to Staging Site platform the issues don’t show there. So, this clearly suggests that there is some specific issue on your Live Site.

Further, in the Error Log that you have shared with us we have checked that those are specifically related to WooCommerce and WordPress end Errors because wp-includes Errors are usually related to WordPress end. So, you need to check those with your Hosting Providers or WP support. They can guide you through that.

Best Regards

[Author]

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