To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.
First of all, I’m really sorry have taken long time to reply you due to the weekend.
Sorry, but your question is a bit unclear to me. Please describe in more details, this will allow me to thoroughly investigate and address your concerns in a more efficient.