Archive category Ajax not working

Hi Team!
I hope you are doing well. I am facing an issue on my site with ajax categories on the archive page. It’s ajax is not working well. It starts reloading on selecting filters.
We need assistance in this regard.
Thank you!

Hello,

Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
WoodMart core
WooCommerce
Elementor/WPBakery page builder

Thank you in advance

Hi!
I have attached the login access to staging please check!
Thanks !

Hi!
I have attached the login access to staging please check! I have added two logins
Thanks !

Hello,

We just tested this on your website but the AJAX seems to work correctly on the shop page. Check this short video https://gyazo.com/c89c21050ea34e54e7b97149c72d2a43

Kind Regards

[johannes.radl]

Please try left side filters they are not working well! and please see it does not work you should keep and eye on page reload too so you will see that the ajax is not working well!

• This reply was modified 1 year, 11 months ago by johannes.radl.
• This reply was modified 1 year, 11 months ago by johannes.radl.

It may reload the page when your server response takes more than 5 seconds. But as we can see, it reloads the content with AJAX correctly at the moment.
Could you please record a video that demonstrates this problem?

Hi please visit this link.

Sorry, but this link can’t be opened for us. Could you please send us another link to show this issue?

Hi please check this!

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Hello,

Our AJAX requests have a timeout of 5 seconds and if they don’t get a response from the server at this time the page will be loaded in a natural way. If you need, we can give you an instruction on how to increase this time to 10 or 15 seconds but it is not a solution and you can try to disable this function completely or check your performance. Because it should be loaded in 0.5-1.5 seconds at most.

Kind Regards

Hi please let me know how i can add this 15 seconds?

Try to add the following code to the functions.php file in your child theme

add_filter( 'woodmart_pjax_timeout', function(){
	return 15000;
} );

Kind Regards

[Author]

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