Assistance Required for Product Customization Issue with Zakeke and Woodmart The

Assistance Required for Product Customization Issue with Zakeke and Woodmart Theme

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Hello,

Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
– WoodMart core
– WooCommerce
– Elementor/WPBakery Page Builder

Thank you in advance.

I’m sending you the link to connect to the site .
the login email is : [email protected]

Please keep all plugins that are not related to our theme temporarily turned off. Also, allow us to switch between themes on your website.

yes it’s already done i’ve already deactivated the plugins, you can access my site

Try to disable the custom single product page layout in WoodMart -> Layouts and test how it works.

Thank you for your recommendation to disable the custom single product page layout in WoodMart. After following this instruction, I noticed that product customization with Zakeke now works properly. However, this results in the loss of the features and visual appeal that I appreciated in your theme.

One of the main reasons I chose WoodMart was the advanced layout and features offered for the product page. These elements are crucial for the user experience of my e-commerce store. Unfortunately, disabling this custom product page layout compromises the visual appeal and functionality of the product page, which is problematic for my site.

I would like to know if your team can work on a solution that allows:

Compatibility between the custom product page layout and Zakeke’s product customization functionality.
Optimization of scripts or adjustments to prevent conflicts between the theme and the Zakeke plugin.
I am confident that your technical team can resolve this issue or provide an alternative solution that will help me retain the aesthetic and practical features of your theme while enabling the use of Zakeke.

Thank you for your prompt assistance with this matter. I am available to provide further information or access if necessary.

It looks like this plugin is not designed to work with custom layouts made with tools like our theme has. You need to consult with plugin developers for help on this matter.

Thank you for your response. I understand that this issue may be due to an incompatibility between Zakeke and the custom layouts created with your theme. However, since your theme is a key element for the appearance and functionality of my site, I wanted to ask if there might be any alternative solutions or adjustments that could allow Zakeke to function while keeping the custom product page layout.

Here are some questions I have:

Is it possible to disable specific features of the custom layout causing the conflict while keeping the rest of the layout active?
Have you had other users who use Zakeke with your theme, and do you have any feedback or solutions that have worked successfully in such cases?
Would it be helpful if I provided additional details or access for your team to further investigate the issue?
I am also ready to contact Zakeke’s team to get their perspective on this, but I would greatly appreciate your recommendations to ensure that your theme and their features can work together seamlessly.

Thank you for your assistance, and I’m available to provide any further information if needed.

Best regards,

Thank you for your response regarding the issue between Zakeke and the custom product page layout in your theme.

I wanted to provide additional details about the problem. When using the custom product page layout, clicking on the “customize” button does not open the customization window as expected. Instead, the customization section appears at the bottom of the page, below the footer.

This behavior is confusing, as the customization interface should open in a dedicated window or modal. Could this be related to how the custom layout handles certain scripts or elements on the page?

I’d appreciate it if you could investigate this further or provide any insights into what might be causing this behavior. I’m happy to provide additional information or access if needed.

Thank you for your assistance.

I wanted to check in and ask if you are still working on my issue, or if your team has completed the investigation. I noticed that I haven’t received an message in the last two hours, and I want to ensure everything is progressing as expected.

If the work is complete, could you let me know so I can proceed to disable access to my site for security purposes?

Thank you for your assistance, and I look forward to hearing from you.

Hello,

We can’t say exactly how to fix this issue because we don’t know how the plugin is coded. You need to consult with plugin’s developers and ask what needs to be adjusted in the custom layout to make it work as expected.

Kind Regards

[Author]

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