Attribute filtering display issues

Hello there,

I have some issues with the filtering widgets display:

1. Right filter area not showing attribute parent/category name (screenshot 1)
This filter widget does show the attributes correctly but NOT the parent attribute name while the filter in the left sidebar does show it correctly.

2. Filter widget in the sidebar does not show all attributes, especially on mobile (screenshot 2)
This seems to be due to the sidebar not being high enough

3. Filter icon not showing on the bottom bar in mobile (screenshot 3)

Thank you for your help

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Hello,

Please deactivate all the plugins except these ones:

Slider Revolution
WPBakery Page Builder or Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG

If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards

Hello there,

I have created a staging website and deactivated all plugins.
The issue is still there.
Please use the credentials below to access the admin panel, and feel free to make any change you feel necessary.
Thank you for your help

Hello,

Please try to install the free classic widget plugin. I will check again.

Best Regards

What do you mean by the free classic widget plugin?

Hello,

Please install this plugin: https://wordpress.org/plugins/classic-widgets/

This widget makes the widget area view becomes as it was before WordPress integrated Gutenberg.

Gutenberg widgets have bugs and classic widget plugins fixed it.

If you have any questions please feel free to contact us.

Best Regards

No changes with this plugin.
Feel free to login to the admin panel and make any change necessary to correct the issue.
Thanks

Hello,

You have not selected the category, please set the category and advise the category ID you have set for the first filter: https://gyazo.com/75c1f83137d133f9aa253095b8d39b1a

If you have any questions please feel free to contact us.

Best Regards

Hello
I am sorry but I really don’t understand your solutions. I don’t want to choose a category as the filters should apply to all categories (category pages + shop page).
It has been 4 days now with those 2 filter issues wich give a really bad experience to our clients.
Could you please correct those urgently on the staging website and let me know?
Thank you

Hello,

I do apologize for the delay. I have submitted the issue to our developers, they are working on this problem and we will let you know when the problem has been solved.

Sorry for the inconvenience.

Best Regards

Hello,

Sorry for the delay.

Please add this code to the Theme Settings > Custom CSS > Global:

.filters-inner-area>.col-12> .widget-title {
	display: block;
}

Then you need to regenerate “Regenerate the product attributes lookup table” in Woocommerce > Status > Tools: https://take.ms/LGpvf

And activate the files https://gyazo.com/395019ec530ac719075a3bba590261d9 in the Theme Settings > Performance > CSS.

If you have any questions please feel free to contact us.

Best Regards

Best Regards

Hello there,

Thank you for your answer.
It solved one of the 2 issues I have, thanks,
However, I still have the issue with filter area in the left sidebar with some attributes hidden at the top (see scrennshot 2-1 in my first post)

Hello,

Please check Woocommerce > Settings > Product tab > Advanced tab and disable Use the product attributes lookup table for catalog filtering.

Best Regards

Hello,
It is not working plus some attributes have disapeared as filters in the sidebar.
Could you please test directly your solutions on the staging site to make sure it’s working before letting me know?
It’s been 12 days now, It is very urgent to solve this issue for my client.
Thank you

Hello.

Please confirm the permission for plugins deactivation, and switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards

Hello,

You got all permissions, this is a staging site.
Please make sure to use the credentials in the private part below to login.
Thank you

Hello,

You need to set “Default” in the off-canvas settings of the column: https://prnt.sc/FTrhBME9JTdD

If you have any questions please feel free to contact us.

Best Regards

Thank you very much Elise! It’s all good now 🙂

You are welcome! We are here to help.

Wish you a wonderful day!

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