Attribute Swatch Problem (After update)

Hi support,

Hope you are well. I have a problem that we enable Attribute Swatch option, we don’t select size and don’t add to cart for variable products. There was no such problem before the update. So, we turned off the enable swatch features and went back to using dropdown. Is this an update issue? We want to return to the Swatch feature, can you check?

Regards

Hello,

As we can see, your “Color” attribute swatches are made with a help of an extra plugin. And it may conflict with our theme swatches. Could you please try to disable this plugin and check how our swatches work without it?

Kind Regards

Hello,

We don’t use the plugin as a color swatch. We are manually redirecting to the other color option of the product. A plugin unrelated to the theme. We tried deactivating it, but the swatch still doesn’t work.

Regards,

Please, disable this plugin temporarily and send us your admin access so we can check.

Hi,

I am sharing login information from hidden area. Waiting for your return.

Regards,

As we can see, it works correctly now https://gyazo.com/122bce744af62c685617869d7691d321

Hi,

Thank you for your support!

Regards,

You are welcome! Feel free to contact us if you have any further questions.

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