Attributes swatch issue.

When we change the swatch style to something other than the default, it functions correctly for a few minutes before reverting back to the default setting. This issue occurs with the Swatch Style, Shape, and Size options.

Hi tech-4211,

Thanks for reaching to us.

Could you please record a short video and describe how we can reproduce the issue on your website so we can check this for you?

Kind Regards,
Hung PD

Admin dashboard –> Products –> Attributes –> Click Edit on any attribute name –> Change the Swatch Style –> Click on update.

Attached zip file contains two folders.

Before –> Swatches after update
After –> Changes for reset after few minutes automatically.

Attachments:

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Hi hytech,

Thanks for your patience and screenshots.

1. Could you please record a short video and describe how we can reproduce the issue on your website so we can check this for you?

2. To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

Kind Regards,
Hung PD

Couldn’t recorded the video. But did share clear instructions on how to recreate the issue and login details. Please, check.

Hi hytech,

I followed the steps and it worked. If the issue re-appears, please let me know.

Also, would you mind if I deactivate extra plugins for testing? Please confirm me back.

Kind Regards,
Hung PD

It works initially but gets reset after some time.

Hi hytech,

I checked again, and it looks same as before.

Kind Regards,
Hung PD

[hytech]

We disabled few plugins and that seems to resolve the issue for now.

Thanks for the support.

• This reply was modified 1 month, 4 weeks ago by hytech.

Hi hytech,

Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we’re always here to help!

If you have a quick minute we always appreciate a 5-star rating on our theme!

https://themeforest.net/item/woodmart-woocommerce-wordpress-theme/reviews/20264492

Your feedback is the motivation to improve our work and services.

Regards,
Hung PD

Sorry for earlier comment.

It got reset again.

If you need to disable any plugins for debugging purposes, please do so between 1 AM and 5 AM IST. Since this is a live site, we want to avoid impacting traffic.

If that timeframe doesn’t work for you, please suggest an alternative time that suits you.

Hi hytech,

First of all, I’m really sorry have taken long time to reply you due to the weekend.

You can create a dev site and import any template there. Devsite – also called a Staging platform where you can test issues, enable/disable features/plugins thus such changes will affect the main site. The below article will help you to create it:

https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/

Regards,
Hung PD

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